Recent Why SERVPRO Posts
Ladder Safety | SERVPRO® of South Mecklenburg County
8/1/2023 (Permalink)
Ensure you are following proper ladder safety.
After a water or fire disaster, chances are you will find yourself on a ladder at some point. We would prefer that you let us assume the risk and perform the mitigation for you, but sometimes after a disaster, you feel like you need to "do something" to make things better.
We understand how our clients may feel when they begin to face damage from their water or fire loss. If you are going to get on the ladder, SERVPRO® of South Mecklenburg County wants to ensure you follow proper ladder safety.
We have an IICRC Health and Safety Certified technician on staff. In addition, our teams always follow OSHA guidelines to keep technicians and our customers safe.
Here are the OSHA ladder safety guidelines we follow:
- Always read and follow all labels, markings and warnings on the ladder.
- Avoid electrical hazards - Always look above the area you are working in for power lines, and never use a metal ladder when working near electricity.
- Always maintain 3-point contact while climbing - Keep either two feet and a hand or two hands and a foot on the ladder.
- Only use ladders and accessories for the manufacturers' intended purpose.
- Keep any slippery material off of ladders.
- Always fully open and lock step-ladders or other self-supporting ladders before putting any weight on them.
- Place ladders on stable and level surfaces. If the surface is unstable, secure the top or bottom of the ladder to prevent falling.
- Never place a ladder on top of boxes, barrels or other unstable elevated surfaces.
- Do not move ladders while a person or equipment is on the ladder.
- When using a ladder to reach an elevated surface, ensure the ladder extends three rungs above the surface.
- Place the ladder base a quarter of the ladder's working length from the wall or vertical surface.
- If the ladder is in an area where other work activities could move it, it must be secured to prevent displacement.
- Be sure extension ladders are properly locked.
- Never exceed the maximum load rating of a ladder. Make sure to factor in the weight of any tools.
- Have a second person to help spot you and steady the ladder.
Our SERVPRO® of South Mecklenburg County team always follows OSHA and IICRC guidelines when remediating water and fire disasters.
Why We Are Faster to Any Size Disaster | SERVPRO® of South Mecklenburg County
7/14/2023 (Permalink)
Residential and Commercial Restoration and Cleaning Services
When water damage occurs, SERVPRO® of South Mecklenburg County needs to be Faster to Any Size Disaster. The clock is ticking, and it is easier, more cost-effective, and more efficient to mediate your water loss as soon as possible.
What is happening? Here is the usual timeline:
- Within minutes of water entering your home, water contamination begins to spread, and furniture finishes become damaged and begin to leach into fabrics.
- Within hours, furniture soaking in water will begin to swell and delaminate, causing permanent damage. Odors are amplified by the humidity, and fabric dyes begin to bleed.
- If water has not been removed in a few days, fungi will begin to appear, wood floors and structures will start to warp and be rendered unsalvageable, and drywall, baseboards, and cabinets start to swell. Paint and wallpaper will begin to peel.
- After a few weeks of water in your Charlotte home, mold will begin to damage organic materials. Affected materials will need to be properly mitigated or be disposed of for the safety of the inhabitants.
Water can cause damage very quickly, which is why it is so important to begin remediation immediately. If your Charlotte, NC, home has experienced a water disaster, remember SERVPRO® of South Mecklenburg County is here to help service and support our neighbors and friends in South Mecklenburg County. We are ready to help you make it “Like it never even happened."
Team Bowen Expands SERVPRO® Franchise Territory into Charlotte and Surrounding Communities
7/14/2022 (Permalink)
“Here we GROW again! Team Bowen is ready to make it “Like it never even happened®.”
Team Bowen is excited to announce our expansion in Charlotte, North Carolina, which will add to the existing SERVPRO franchise in East Mecklenburg/Matthews. East Charlotte, Northeast Mecklenburg County, and South Mecklenburg County are now a part of the Team Bowen franchise. This means over 250,000 additional households and 8,000 businesses will receive support when in need of emergency response due to fire, water, or mold damage.
These additions are part of our commitment to helping our local communities flourish. We are available 24/7, 365, and are ready to take your call. Although we can’t prevent a disaster, we are ready for whatever happens!
“We are humbled yet excited to continue to grow and expand our market presence in the Charlotte community,” Bruce Bowen, CEO of Team Bowen, commented. “Our team of quality people who focus on excellent service, fairness, and mutual respect, have allowed us to expand our footprint and still provide that same quality service throughout the southeast. These locations are key to our regional coverage. Whether it is a storm event or a complex commercial/industrial loss, quick response time is critical. Our team has the resources, manpower, and equipment necessary to respond to these specific situations. We are the National Disaster Recovery Team.”
About SERVPRO®
For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, and biohazard and pathogen remediation. SERVPRO’s professional service network of more than 2,000 individually owned and operated franchises spans the United States and Canada, responding to property damage emergencies large and small – from million-square-foot commercial facilities to individual homes. When disaster strikes, homeowners, business owners, and major insurance companies alike rely on SERVPRO® to make it “Like it never even happened.”
SERVPRO® Team Bowen
In 1977, Barry and Beth Bowen decided to follow their passion for service to others with their careers and set out on a mission to build a reputable and respected property damage restoration company in Tuscaloosa, AL. Having grown up entrenched in the family business, it was no surprise when the current owners, Bruce and Brian Bowen, took over in 2004. Now based in Montgomery, AL., the Bowen Team has franchise locations in Montgomery, AL., Norcross, GA., Charleston, SC., and Charlotte, NC. Today, due to their continued dedication and hard work, we are a leader and trusted name in mitigation, remediation, restoration, reconstruction, and premier cleaning throughout Southeast and U.S.
Our team has more than a century of combined restoration experience. Each team member is equipped with unique and practical skills to excel in every project and exceed the expectations of our customers. Furthermore, we have an extensive inventory of restoration equipment designed to improve the efficiency and effectiveness of every facet of mitigation and reconstruction for damaged homes and businesses that we serve, no matter how big or how small.
Click below to find more information on our expansion:
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SERVPRO South Mecklenburg County
It Is Just A Little Water, Right?
5/30/2022 (Permalink)
Water damage not visible to the eye
Water damage seem like nothing or it can be scary. Whether it’s a small drip or gallons and gallons of water entering your home, the effects can be long-lasting if not properly dealt with. When water starts entering your home, it can be easy to jump into action trying to remove the water, but taking the wrong action could make the problem worse. Follow along to learn what NOT to do if there is water damage in your home.
- Do NOT touch the water. Depending on the source, you could have category 2 or 3 water in your home. If the water is contaminated you could be putting yourself in harm’s way and spreading dangerous bacteria throughout your entire home.
- Never use a vacuum cleaner to remove water. Unless you have a vacuum specifically designed to pump water, you could risk damaging your vacuum and starting an electrical fire.
- Do not use newspapers to dry the area. Not only will newspaper leave ink behind, but it is also likely to become fragile and tear, making an even bigger mess.
- Do not enter the affected area while the power is on, and do not bring any electronics into the area. When water and electricity are present, you are at risk of electrocution.
- Do not remove any carpeting.
What To Do
Once you make sure not to do any of the things listed above, be sure to give us a call at (704) 840-6112, because we are “Faster to Any Size Disaster.” . Getting the problem solved as quickly as possible means avoiding more damage and reducing higher costs during restoration.
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The Tools We Use: Air Movers
2/15/2022 (Permalink)
How is water damage dried?
SERVPRO of South Mecklenburg County takes pride in our ability to serve our customers. To do this in the best way possible, we have state-of-the-art equipment that helps us get your property back to preloss conditions. Each machine is crucial to our restoration process and our technicians are trained to use all of our equipment in the most efficient way.
Learn about one of our most commonly used pieces of equipment: The Air Mover. Keep reading to find out how these machines work, when we use them, and why you might want one in your home or business after a disaster.
Air Movers
When We Use Them:
We typically use air movers in situations where there has been a water loss. This means that your home or business has suffered a leak, flood, or another water-related disaster. Your property could have even suffered from a fire and sustained water damage during the extinguishing process. As you can see, as long as moisture is involved, an air mover might be helpful to the drying process by enhancing evaporation at the surface level to reduce overall drying time.
How They Work:
Air movers use fans to increase airflow, allowing highly saturated air to be replaced with drier air. While this might just sound like a normal fan, our SERVPRO air movers are very powerful and when used properly, are far more effective than a couple of fans. Our crew has gone through training to learn the science of drying, so they know how to place air movers in the best location for optimum dry times. In some cases, there may be multiple wet walls, wet drywall and baseboards, requiring our team to position the air movers in a way that creates a vortex of air that circulates through the walls.
While there are many other machines and equipment accessories we use at SERVPRO of South Mecklenburg County, this is a great overall look at our most commonly used pieces of equipment. This machine helps us make it "Like it never even happened." Don’t forget we are always Here to help,® so give us a call, day or night, at (704) 840-6112.
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The Tools We Use: Portable Water Extractors
2/3/2022 (Permalink)
What is a Portable Water Extractor?
SERVPRO of South Mecklenburg County takes pride in our ability to serve our customers. To do this in the best way possible, we have state-of-the-art equipment to get your property back to preloss conditions. Each job is unique, and having the proper tools is crucial to the restoration process.
Our technicians are highly trained to use all of our equipment in the most efficient way based on your needs. Keep reading to learn about one of our most commonly used machines, and how we use it.
Portable Water Extractors: We use our portable water extractors for cleaning carpets and upholstery and for general water removal. Extractors have three major parts: a heater, pump, and vacuum. Our techs use this for variable heat-controlled cleaning, including heat rinse solutions to clean more effectively. The extractor can be used two ways, to clean or to remove water. When it is being used for cleaning the heating element heats the clean water and sprays it onto the carpet or upholstery, and then the vacuum sucks the water back up into the tank of dirty water. For water removal purposes, the extractor does not spray water out, and instead, the vacuum system removes soils and moisture from surfaces and collects it in a tank. These extractors help expedite the removal of water and moisture from damaged materials. By removing water with this machine the necessity to replace belongings is lowered. Not only is water removed quickly, dirt and other contaminants are extracted as well, reducing the chance of staining.
While there are many other machines and equipment accessories we use at SERVPRO of South Mecklenburg Coun, this is a great overall look at one of our most commonly used pieces of equipment. This machine helps us make it "Like it never even happened,"® because we are always Here to help®!
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Why is SERVPRO Faster to Any Size Disaster?
2/3/2022 (Permalink)
SERVPRO of South Mecklenburg County is Faster to any size disaster.
Why is SERVPRO of South Mecklenburg County Faster to Any Size Disaster? We offer 24 hour Emergency Service to your Charlotte, Pineville or Matthews, NC home! Water can cause damage very quickly, that is why it is so important to begin remediation immediately. The clock is ticking and it is easier, more cost effective, and more efficient to mediate your water loss as soon as possible.
What will the rogue water do? Here is the usual timeline:
- Within minutes of water entering your Pineville, NC, home water contamination begins to spread, furniture finishes become damaged and begin to leach into fabrics.
- Within hours furniture soaking in water will begin to swell and delaminate, causing permanent damage, odors are amplified by the humidity, dyes begin to bleed.
- If water has not been removed in days, fungi will begin to appear, wood floors and structures will begin to warp and be rendered unsalvageable, paint and wallpaper will begin to peel.
- After weeks of water in your Matthews, NC, home, mold will begin to destroy organic materials, evacuation of all occupants for health hazards, a complete gutting of the property is likely for the safety of the inhabitants.
Water can cause damage that is dangerous for your health very quickly, which is why it is so important to begin remediation immediately. If your Charlotte, NC, home has experienced a water disaster remember, SERVPRO of South Mecklenburg County is here to help.
Need Emergency Service?
Call Us 24/7 – (704) 840-6112
If your home or business has experienced a water disaster remember, SERVPRO of South Mecklenburg County is here to help.
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Why We Are Faster To Any Size Disaster
1/12/2022 (Permalink)
What restoration company comes faster?
No matter the type of damage, whether water, fire, or natural disaster, one thing is certain; the longer you wait, the costlier the repair.
SERVPRO of South Mecklenburg County is a firm believer in timely mitigation to manage any damage to your property. Many other restoration services have you wait to be put on their schedule, leaving you out of luck when your property is in jeopardy. SERVPRO of South Mecklenburg County isn’t like that, here is our policy that sets us apart from other restoration companies.
1 hour - Within one hour of notice of a loss, our admins will contact you to arrange for service that works with YOUR schedule and addresses the loss right away.
4 hours - Within four hours of loss notification, SERVPRO of South Mecklenburg County will be on-site to inspect and start services.
8 hours - Within eight hours, customers will receive a briefing on the scope of damage and what mitigation efforts are needed.
These guidelines are what every SERVPRO franchise expects to meet, including your local SERVPRO of South Mecklenburg County. Whether water, fire, or storm damage strikes your Charlotte, NC, home, or business, our team of experienced technicians will be there to make it "Like it never even happened.”
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Commonly Asked Questions: SERVPRO Edition
12/13/2021 (Permalink)
Commonly Asked Questions About SERVPRO
When you search for SERVPRO online, you might come across some commonly asked questions, and we want to help answer these questions. So keep reading to learn how SERVPRO of South Mecklenburg County handles disasters in Charlotte, NC.
What Services Does SERVPRO Offer?
SERVPRO of South Mecklenburg County offers many services from fire to water to residential to business. So what are all of our services? We offer residential services for all types of homes, from single-family homes to condos and apartments. We offer commercial services for office buildings of any size, apartment buildings, restaurants, hotels, any size retail store, warehouses, and so much more.
Residential Services
Water Damage Restoration
Fire Damage Restoration
Mold Remediation
Storm Damage Remediation
Biohazard
Vandalism & Graffiti
Sewage & Toilet Overflow
Commercial Services
Commercial Water Damage Restoration
Commercial Fire Damage Restoration
Commercial Mold Remediation
Commercial Storm Damage Cleanup
Commercial Cleaning Services
Who Owns SERVPRO?
SERVPRO is a national restoration company with more than 1,700 franchises throughout the United States and Canada, headquartered in Gallatin, Tennessee. Your local Pineville, NC, franchise is SERVPRO of South Mecklenburg County, a locally owned franchise. SERVPRO of South Mecklenburg County is proudly owned by Jim and Annemarie Shuman, native North Carolinians.
Is SERVPRO a Ripoff?
This question we see online a lot, and we want to make it clear that NO! SERVPRO of South Mecklenburg County never overcharges for services, and never provides unnecessary services. Our team always fully evaluates the entire situation before making any decisions to ensure you are getting a remediation plan that is customized to your situation. You can rest easy knowing that the services SERVPRO of South Mecklenburg County provides are always reasonably prices, and perfectly customized to you, so you are always getting the best value for your money.
As you can see, SERVPRO of South Mecklenburg County offers many services, all provided by a local team. If your home or business experiences any kind of disaster, our team of trained technicians is here to help. Give us a call at (704) 840-6112, day or night, and we will be“Faster to Any Size Disaster.”
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Small Business Saturday
11/27/2021 (Permalink)
Why You Should Support Small Businesses in the Local Charlotte Area
Because it is Small Businesses Saturday, it is now, more than ever, important to highlight the critical roles small businesses play in strengthening their local communities. They do a number of things to help and support those who live nearby in numerous ways such as providing a hometown feel and getting to know their neighbors. Spending money at local businesses helps to keep business booming in addition to stimulating the economy. Smaller-sized businesses create and sustain jobs for community members while keeping the area buzzing with shoppers and tourists.
Because of Charlotte's entrepreneurial spirit and creative atmosphere, new businesses continue to be started and grown right here. The COVID-19 pandemic has presented several challenges for local businesses in Charlotte and across the nation. During these difficult times, it is important to interact with and support our neighbors. Many local businesses are providing online services that allow customers to show their support and shop safely from the comfort of their homes. For those that are shopping in person, many of these places have put several safety protocols into place.
As a Charlotte small business, here at SERVPRO of South Mecklenburg County, we want to help support other small businesses in our community. One of them being Charlotte’s Inc. in Myers Park. Known for its cutting-edge fashion options and home decor, Charlotte’s Inc. has in-store and online shopping now available to the public. Charlotte’s has been a premiere destination for its customers for over thirty years now in North Carolina. Through the support of their loyal customers, Charlotte’s has been able to open three stores with two locations in Raleigh and one in Charlotte. From costume jewelry to baby gifts to designer shoes, Charlotte’s has something for everyone.
The 704 shop is a renowned pop-up and online store here in Charlotte. This company is dedicated to doing its part in bringing people together to support positive change and culture in the 704 area code. Created by three former UNC Charlotte college roommates, the 704 Shop ensures that their products and apparel connect their customers with each other and to the Charlotte region. With high-quality apparel and branded merchandise, the 704 has a store location in South End and has online shopping (with free shipping!) If you are a Charlottean looking to show off your pride, this is the place to go!
The staff of smaller-sized businesses, like Charlotte’s, The 704 Shop and SERVPRO of South Mecklenburg County, are more available to answer detailed questions about their products and services they sell. They treasure their relationships with customers and work to provide personal, friendly customer service.
Because of the numerous benefits small businesses provide here in Charlotte, it is important that we serve and protect them. Sadly, Charlotte businesses can face flooding, fires and biohazardous dangers. These can all result in some form of serious damage to businesses and their products. Business owners and locals need top-tier restoration and clean-up services on call 24/7 when situations like these arise. Our team of certified technicians know how to handle any disaster. As a smaller local business, SERVPRO of South Mecklenburg County understands how any disruption to day-to-day operations can be disastrous, which is why we are here to help.
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Safety Tips For Kids ( And Those Young At Heart Too!)
11/11/2021 (Permalink)
Keeping Kids Safe
Long before Jim and I joined the SERVPRO team and began serving the Charlotte, NC, community through our SERVPRO of South Mecklenburg County franchise location, I was an educator. From time to time, I sneak away and post resources that help our young friends in the community be safe from time to time.
Today, I came across some great resources that are fun and entertaining and teach great safety tips concerning fire safety!
SERVPRO of South Mecklenburg County comes in AFTER the fire to help you get things cleaned up and back to normal as soon as possible, but does your child know what to do if there is a fire in your home?
I was always careful not to frighten my kiddos, but they need to know what to do. Sometimes finding the right way to teach without fear can be difficult, but the site I found today, I really liked! It was an online game from the NFPA (National Fire Protection Association). The website, called Sparky.org has great activities, games, apps, and tips for you to share/do with your children. (I still love to color and play games myself- so I guess I am still young at heart!)
For a more hands-on approach to teaching children fire safety, I recommend reading our other blog on teaching children fire safety.
Please let me know if you have other resources, and I will be happy to share them with our friends in the community!
Enjoy! And stay safe!
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Do I Really Need To Call SERVPRO?
10/18/2021 (Permalink)
Is SERVPRO Necessary?
So many times we have gotten a call from a home or business owner who shares that they had recently found water in places where it should not be. Sometimes it is from a water heater, an air conditioner, a leaking pipe, a leaking dishwasher, or a leaky toilet seal. It could also be coming from a leaking roof, window, or door.
The owners often dry the water with towels and sometimes a wet vacuum. Some customers have even gone to a big box store and rented or bought air movers or other equipment to dry it themselves. They no longer see the water and think it was dry.
A few days later, their floors start to buckle, pull up, or cup. The baseboards and cabinets may have swollen and sometimes there is even a faint mustiness that was not there previously. What the property owner can't see can be secondary damage that is only going to get worse.
What many people don’t know is that water often spreads farther than you think, and it’s incredibly difficult to dry properly without professional equipment.
SERVPRO of South Mecklenburg County has the equipment, training, and expertise to chase the water and dry it before there is secondary damage- like microbial growth and structural issues. When you call SERVPRO of South Mecklenburg County we are “Faster to Any Size Disaster” to prevent more severe damage and to save more of your belongings. We address the issues and restore the home so that it is "Like it never even happened." This is what we do!
Call us as soon as you see the water and we will handle the rest- and you can rest easy that it will be done right!
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Who SERVPRO of South Mecklenburg County Really Is
10/5/2021 (Permalink)
As multi-generational members of the Charlotte Mecklenburg area, we want you to know that even though nothing seems certain right now- YOU CAN COUNT ON US! We have been deemed essential responders and will keep our doors open to help you should you need us. We know that when you have an emergency- your first thought is “Now what?” The answer? Call us! We will be there with you through the entire process and do our best to help you in any way that we can! Like a good friend and neighbor, we are here to help you make it "Like it never even happened."
Call us at (704) 840-6112 - We will answer 24 hours a day, 7 days a week!
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What Sets SERVPRO of South Mecklenburg County Apart From The Rest
9/28/2021 (Permalink)
Why Choose SERVPRO
Every evening- sometimes even in the middle of the night- we return to our facility after responding to a loss. We clean all of the equipment, including the vans and trailers, so that when we respond to our next customer, we are clean, organized, and ready to spring into action!
Why is this important? So that we can be “Faster to Any Size Disaster.” When we enter your Charlotte, NC, home or business, it is important that we are prepared to handle your needs immediately and efficiently. We also treat your home or business like it is ours! We believe everything should be fresh, tidy, organized, and ready to go- exactly what we would expect from someone responding to a situation at our home or business.
We are committed to giving each client "White Glove" Service. As defined by the Merriam-Webster Dictionary, "White Glove" means to be marked by special care or attention: meticulous. As you can see- we fit that definition precisely! We are meticulous- even before we get to your property!
Call us today at (704) 840-6112 and we will provide "White Glove" service and make it "Like it never even happened," or maybe even a bit better!
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What Is A HEPA Filter?
9/24/2021 (Permalink)
Why We Use HEPA Filters
You may have heard the term HEPA filter before, but do you know what it means? A HEPA filter is a type of pleated mechanical air filter that stands for High-Efficiency Particular Air Filter. Keep reading to learn how these filters work, how they are used, why they are used.
How HEPA Filters Work
HEPA filters are designed to trap 99.97% of dust, pollen, mold, bacteria, and any airborne particles that are 0.3 microns or larger. Based on the ability of a filter to capture particles, it is given a MERV rating. MERV means Minimum Efficiency Reporting Value. HEPA filters always have a MERV rating of 17 or higher. That means HEPA filters deliver air quality that is higher than hospital-level air quality.
How We Use HEPA Filters
HEPA filters can be used in air purifiers, face masks, airplanes, hospitals, cars, HVAC systems, and even vacuum cleaners. When SERVPRO of South Mecklenburg County uses HEPA filters, we use them in vacuums. After the restoration work is done, there can be drywall dust and other debris left behind, which is why we always follow up with a HEPA vacuum. When we vacuum, we ensure every surface is vacuumed so no dust is left behind.
Why We Use HEPA Filters
After a disaster, the restoration process can stir up dust, smoke, pollen, and other particles. These indoor pollutants can lead to bad smells and even allergies. But removing such small particles can be impossible with the average household vacuum, that is why we use professional HEPA vacuums. When we leave your Charlotte, NC, home, or business it should be free of those kinds of particles after we vacuum the entire affected area and ensure we left it like it never even happened.
Our priority is to make it "Like it never even happened." So if your Pineville, NC home or business has experienced a water or fire emergency, we will always be “Faster to Any Size Disaster”. So give us a call (704) 840-6112, day or night.
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Why We Test Homes For Asbestos
9/14/2021 (Permalink)
What If My Home Has Asbestos?
When you call SERVPRO of South Mecklenburg County, one of the questions we will ask, is what year your home was built. We always ask this question because if your Charlotte, NC, home was built before 1970, there is a chance asbestos is present in your home. If you’ve heard of asbestos before, you probably have heard that it is a dangerous material. But do you know much else about it? Keep reading to learn more about what asbestos is, and if you should be concerned about it.
What Is Asbestos?
Asbestos is comprised of six naturally occurring minerals. These soft, flexible fibers are resistant to heat, electricity, and corrosion, making it a highly useful material. While asbestos has many uses, it is also known to be dangerous. When the dust from asbestos is inhaled or ingested those fibers can become trapped in the body, possibly leading to a number of health effects.
Why We Test For Asbestos
Because this material isn’t safe when disturbed we always need to ensure there is no asbestos in your home before any restoration begins. During the restoration process things like walls, flooring, and other materials that asbestos could be present in will be removed, which could cause dangerous dust to enter the air. When we are aware asbestos is present, we are able to securely seal the area, protect our team and the homeowner, and remove the affected area in the safest way possible. When we remove asbestos properly, we are ensuring the safety of everyone in your home.
What If Asbestos Is Present?
If asbestos is present in your home, there is no need for alarm. If the asbestos is undisturbed it doesn’t need to be removed. According to the EPA, undisturbed asbestos is safer than attempting to remove it. If the asbestos was exposed during a disaster, removing it professionally is the best way to keep everyone safe.
How Is Asbestos Safely Removed?
When your local Pineville, NC, SERVPRO of South Mecklenburg County begins the removal process, we will do so in the safest possible way. Our team will create a sealed area to prevent any dust from leaving the area. We will then use a negative air pressure machine fitted with a HEPA filter, to keep everyone safe from airborne particles.
Help Is Here
When disaster strikes your Matthews, NC, home, whether asbestos is present or not, it is always best to have professionals remediating the damage. SERVPRO of South Mecklenburg County is here for you day or night, just give us a call at (704) 840-6112.
For more information about asbestos and how it affects you and your home, head to the EPA website.
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Labor Day Safety
9/6/2021 (Permalink)
Labor Day Safety Tips
Labor Day weekend means a weekend of hanging out with friends and family and relaxing by the pool or on the beach. All that fun can mean more chances for disaster to strike. To keep everyone safe for the last weekend of summer we wanted to share some Labor Day safety tips.
Drive Safe
If you’re planning on venturing out of Charlotte, NC, and driving to your destination be sure to follow these safety tips. Even though Americans are driving less this year, there has been a sharp increase in car accidents and deaths related to driving. Keep yourself and your family safe as you travel.
- Only drive when you are well-rested and alert
- Ensure all passengers are using seatbelts properly
- Observe speed limits and the rules of the road
- Always turn on headlights at dusk and during inclement weather
- Don’t drink and drive. Always have a designated driver available or take a taxi
- Avoid distractions like phones while driving
- Don’t follow other vehicles too closely.
Heat Safety
August is hot in North Carolina, and heat exhaustion can mean missing out on activities, or worse an afternoon in the hospital.
- Stay hydrated by drinking plenty of fluids like water or other hydrating drinks. Avoid drinks with caffeine and alcohol as they can make heat exhaustion worse.
- Avoid extreme temperature changes. Moving from an air-conditioned place to the hot afternoon sun can be a difficult adjustment.
- Wear loose-fitting, light-colored clothing to stay cool in the sun.
- Avoid strenuous activity during the hottest part of the day.
- Postpone outdoor activities for later in the evening once it has cooled down.
Beach & Pool Safety
There’s no better way to beat the summer heat than spending the day by the pool or on the beach. There is always danger present when spending time outside near the water, follow our safety tips to ensure the safety of you and those around you.
- If you are swimming in open water like the ocean, lake, or river, be aware of currents, boats, and other dangers that are not normally present in pools and ensure you are skilled enough to swim in such an environment
- Ensure that a lifeguard is present wherever you are swimming
- Never swim under the influence of alcohol
- Don’t swim when you are tired, and ensure you always have enough energy to swim back to shore
- Don’t dive into water unless you know the depth
- Make sure everyone in your party knows how to spot rip currents, and what to do if they get caught in a rip current. Tell all children and adults to swim parallel to shore until they are out of the current and then swim to shore. If they are unable to swim to shore, tell them to float or tread water until they are free of the current, or someone can come help.
Stay Safe Outside
If you are spending your weekend camping or in a remote area, you might find yourself with limited emergency access. Before you head to your destination take these steps to keep everyone safe.
- Take a CPR certification course to help in case emergency services are delayed getting to your location. First aid courses can teach how to treat severe wounds, broken bones, bee stings, snake bites, and more
- Plan your trip according to the skill level of those with you
- Bring enough water to avoid dehydration
- Share travel plans with a family member or friend
- Bring a first aid kit
The team at SERVPRO of South Mecklenburg County hopes you have a wonderful labor day weekend. If you come home to a disaster give us a call at (704) 840-6112, day or night.
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Top 3 Ways to Clean Gas Ranges
7/23/2021 (Permalink)
How to Clean a Gas Range
It is hard not to love the joy of making home-cooked meals in your Charlotte, NC home, but the build-up of food debris and grease on the stovetop cannot be ignored forever. Glass-top electric ranges can be tended to with specialized cleaning solutions, but there are several household cleaners that can just as easily do the trick on gas ranges. Consider the top three cleaning solutions for a gas-top stove:
- Vinegar
A staple household cleaner is distilled white vinegar. Diluted acetic acid can dislodge the food that gets stuck on the surface of a gas range while dissolving cooking grease and dispelling the smoke smell. If your dirty stovetop needs a little extra attention, try sprinkling it with baking soda before adding the vinegar.
Many cleaning professionals advise making a one-to-one mixture of 5% distilled vinegar or 6% cleaning vinegar and water to clean a stovetop. Before spraying the surface, make sure to remove the grates. Let the vinegar sit for 60 seconds before wiping it off.
- Dish Soap
If you do not have any vinegar or prefer to use soap, try using dish soap to clean the areas with the most built-up grease. If accumulation is minimal, the degreasing agents in dish soap could then work to clean the entire stove. In this case, it is in your best interest to dilute the mixture.
You can also use full-strength soap on grease buildup by putting the dish soap directly on a scrub brush.
- Degreaser
Use a degreaser if it has been a long time since your last range cleaning. Degreasers are powerful cleaning formulas that can dissolve dense buildups.
There should be instructions on the bottle of degreaser that you choose to use, and we recommend following these directions closely. For most brands, spray the treatment on the dirty surface and let it sit for a few minutes before wiping it off.
In order to continue to safely cook in your Charlotte, NC home, it is important to regularly clean your gas range. An avoidable disaster, such as a kitchen fire, could result from a dirty stove and nearby combustibles. If you experience any problems in your kitchen, be sure to give SERVPRO of South Mecklenburg County a call at (704)-840-6112. As your local fire restoration team, we are here to make it "Like it never even happened."
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Why We Are IICRC Certified
6/12/2021 (Permalink)
what is an IICRC certified company?
The Institute of Inspection Cleaning and Restoration Certification (IICRC) plays an important part here at SERVPRO of South Mecklenburg County. Owners Jim Shuman and AnneMarie Shuman from Charlotte, NC pride themselves on employing highly trained restoration specialists with extensive experience.
The IICRC organization was founded in 1972 and has worked to improve the cleaning and restoration industry’s standards so that the customers always get the best service possible. Standards are constantly changing as feedback is received from professionals near and far.
The IICRC and its guidelines instruct how our team carries out most of the work regarding water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration services.
IICRC Standards
Being an IICRC accredited firm means we have met a precise list of standards in business ethics and expertise:
- Present accurate information to consumers and conduct business with honesty and integrity.
- Require that the technician on any job has been formally trained and has passed all of the required tests.
- Require technicians to continue their education to keep up with the latest updates in the industry.
- Maintain liability insurance to protect all of the parties if an accident were to occur.
- Maintain a written complaint policy and agree to Better Business Bureau or similar entity to solve disputes, and accept the conclusions and recommendations of this arbitration.
Our Standards
As alluded to, all SERVPRO of South Mecklenburg County technicians must go to an approved IICRC training school to be awarded and learn more about specific industry techniques and standards, including water restoration, fire restoration, upholstery cleaning, carpet cleaning, and applied structural drying. Technicians must prove that they can perform at the highest standards in the safest manner.
Importance of Continued Education
Here at SERVPRO of South Mecklenburg County, we believe that every building is unique and requires different drying and cleaning techniques. We can assure you that our certified technicians have met the criteria to properly perform their jobs in your property.
How Our Certifications Benefit You
Our team being highly trained means that only the best technicians will be sent to your home or business. You can count on your property being in good hands.
Please contact us at (704) 840-6112 if you would like to know more about SERVPRO of South Mecklenburg County and the certifications that we proudly hold. It is important to us that our team is highly educated and trained to be able to handle any size disaster and make it “Like it never happened.”
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We Pack-Out Your Home or Business
5/29/2021 (Permalink)
One of the many services that SERVPRO of South Mecklenburg County specializes in is pack-out and content restoration for your home or business.
Let’s say you have had a minor fire or flood in your Charlotte,NC home or business. One of your many concerns is keeping your sentimental items safe from damage. Photos from important events, indicators of big milestones, and holiday decorations passed down from many generations are just a few of the valuables that you hope are out of harm’s way.
When worries like this creep up, you need a reliable team that can assure you that they will relieve you of this stress - this is where our professionals here at SERVPRO of South Mecklenburg County come into the picture and make it "Like it never even happened."
When your home or business experiences fire or water damage, our professionals can properly pack out all of your belongings and perform content restoration. As always, we will treat you and your belongings with the same amount of respect and care.
Move-Outs/Pack-Outs
If your Charlotte,NC home or business is in need of extensive restoration or cleaning due to fire or water damage, SERVPRO of South Mecklenburg County can conduct an organized, efficient plan of action. Move-out services can provide many benefits, including:
- A quicker remodeling process
- Protection of items from possible damage
- Protection of contents from further on-site damage
If your home needs items packed and stored, we are there for the entire process. We safely pack and catalog all of your items so you can rest easy knowing your belongings will be safe. Not only will we pack your items, but we transport and store them for you so there is no hassle with storage locations.
When the restoration process is complete, our team will work alongside you and your needs to coordinate moving back in. Such pack-out and move-in services may vary according to your insurance coverage.
Content Restoration
If any of your possessions are affected by fire or water damage, our expert technicians can restore them with our content restoration process. SERVPRO of South Mecklenburg County's expertise and priority to restore your keepsakes rather than replace them can help prevent the loss of irreplaceable items. Our team of professionals will assess your belongings to determine which of your items can be restored to its original condition. We utilize several methods of cleaning including:
- Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning
- Wet Cleaning - An effective method to remove moderate to heavy residues
- Spray and Wipe - An effective method for items that cannot withstand wet cleaning
- Abrasive Cleaning - Involves agitation of the surface that is being cleaned
- Immersion Cleaning - Contents are dipped into a bath of the cleaning product
If you ever find yourself needing such services after damage has been done to your keepsakes, do not hesitate to call SERVPRO of South Mecklenburg County at (704) 840-6112. We pride ourselves on the fact that we can quickly restore your home to its desired condition in an efficient manner.
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What To Do Until Help Arrives
5/24/2021 (Permalink)
Fire disaster remediation
Dangerous situations can arise in an instant in Charlotte,NC, and it may be necessary to call 911 in the event of an emergency. If you call 911, once the proper paramedics, fire fighters, or police have been dispatched, there are steps that you can take until help arrives. Many emergencies are unforeseen and can cause great harm and damage such as water, fires, and storms. Follow these three steps to stay safe and avoid further harm while you wait for help to arrive.
1 Don’t Panic
The first instinct you may have in an emergency situation is panicking. Keeping calm is very important, as panic will only escalate the situation and make it more difficult to get the necessary assistance. It is easier said than done, however, taking steps such as taking deep breaths and focusing on the situation at hand can help you stay calm.
2 Prepare for Help to Arrive
While waiting for help to arrive, make it easier for emergency services to find where you are located. Turn on porch lights to make your home more visible, put pets away, and unlock the door to provide an easier path for anyone responding to the emergency.
3 Provide Comfort/ Aid
Provide comfort to the victim or victims in an emergency situation by reassuring them that help is on the way. Provide any necessary first aid to the victim with supplies that you have on hand.
What To Do After An Emergency Until SERVPRO Arrives
You may be at a loss of what to do with the damage to your home after emergency services leave, but before SERVPRO arrives. However, there are many steps you can take if you experience fire, water, or mold damage.
Fire Damage
After a fire in your home, limit movement in the home to prevent soot particles from being embedded in upholstery and carpets. Keep your hands clean, so as to not further damage upholstery, walls, and woodwork. Place clean towels or old linens on rugs and carpet high-traffic areas. If electricity is off, empty the freezer and refrigerator and prop the doors open.
Water Damage
After flooding in your home, remove any excess water by mopping and blotting. Wipe excess water from wood items. Remove and prop wet upholstery and cushions. If it is summer, turn on the air conditioning for maximum drying. Don’t leave anything out in the water such as furniture, books, colored carpets, or loose items. If furniture is too heavy to move, simply place tin foil or wood blocks underneath the legs to keep water away from the furniture. Don’t use the television or other household appliances, because they could cause electric shock.
Mold Damage
If there is mold damage within your home, stay out of any affected areas. Turn off the HVAC system and any fans. Don’t touch or disturb the mold, or blow air across the areas that are suspected to have mold. Don’t attempt to dry or clean the area with disinfectants yourself.
Being prepared until help arrives can greatly assist in an emergency situation. If an emergency situation damages your Matthews, NC, home or business, give SERVPRO of South Mecklenburg County a call at (704) 840-6112.
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Entrepreneur Magazine’s Franchise 500 Proudly Recognizes SERVPRO in Top 10 Ranking
5/19/2021 (Permalink)
SERVPRO has recently been named by Entrepreneur Magazine as the #10 ranked franchise in their franchise 500. If this title was not enough to be proud of, SERVPRO has also been recognized as Entrepreneur’s #1 franchise in the Clean Up and Restoration division. SERVPRO of South Mecklenburg County is honored to be a part of this notable brand, which currently has more than 1,700 franchises all over the United States and is still growing. Our network offers many service lines not limited to water mitigation, fire restoration, storm response, mold remediation and most recently, COVID-19 cleaning.
When you choose SERVPRO of South Mecklenburg County to provide damage remediation, our professionally trained team will quickly respond and provide nothing short of excellent customer service from the start of the mitigation process to the minute our team leaves. We value honest communication as we treat your property as if it is our own. Being a locally owned and operated location, we live alongside your family in the community, as do many of our employees. We are always here to help when any disaster hits our community.
What Next?
If your Charlotte,NC, home, or business is in need of clean-up or restoration services, SERVPRO of South Mecklenburg County is only a call away at (704) 840-6112. Our team serves the neighborhoods of Charlotte, Pineville, Matthews and the surrounding areas, and we look forward to easing the process of property remediation.
To read the full article, head to Entrepreneur.com.
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Armed Forces Day
5/12/2021 (Permalink)
It’s Armed Forces Day, so we want to stop and say thank you to all of those who are serving our country. We recognize the sacrifices both you and your family make for our freedom. Thank you to all of those who are part of the Air Force, Army, and the Navy.
How To Celebrate Armed Forces Day
If you want to do something special to commemorate all of our armed forces, you can plan your own picnic or party to celebrate the armed forces in your life. If you want to go bigger, join the Rowan County Veterans Council for their Armed Forces Day celebration. This Saturday, May 16th at 10:00 Am there will be a ceremony commemorating all of our armed forces. The celebration will take place at the Patriots Flag Concourse at City Park.
For more information on the celebration, head to WBTV.com.
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We Are Faster To Any Size Disaster
5/7/2021 (Permalink)
No matter the type of damage, whether water, fire, or natural disaster, one thing is certain; the longer you wait, the costlier the repair.
SERVPRO of South Mecklenburg County is a firm believer in timely mitigation to manage any damage to your property. Many other restoration services have you wait to be put on their schedule, leaving you out of luck when your property is in jeopardy. SERVPRO of South Mecklenburg County isn’t like that, here is our policy that sets us apart from other restoration companies.
1 hour - Within one hour of notice of a loss, our admins will contact you to arrange for service that works with YOUR schedule and addresses the loss right away.
4 hours - Within four hours of loss notification, SERVPRO of South Mecklenburg County will be on-site to inspect and start services.
8 hours - Within eight hours, customers will receive a briefing on the scope of damage and what mitigation efforts are needed.
These guidelines are what every SERVPRO franchise expects to meet, including your local SERVPRO of South Mecklenburg County.
What Next?
If you have experienced an emergency in your home, call SERVPRO of South Mecklenburg County to make it "Like it never even happened."
(704) 840-6112
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Baby-Proofing Your Home
4/27/2021 (Permalink)
Are you expecting? We know that the top priority for Charlotte, NC, parents is to keep your children safe. To help keep your family safe we have created a helpful guide to baby-proof your whole home. So, whether you are expecting your first child, updating your home, or are moving into a new space, it is important to make sure your home is safe for your children.
Start Big
When you start baby-proofing your home, start broad. Fix any broken windows or cabinet doors, check for splintering floors or loose nails, and look around for peeling paint. Check smoke detectors and install new ones if needed. If you live in a historic home, have paint checked for lead. Check your water heater for leaks and turn the temperature down below 120 degrees to prevent any baths that could be too hot for your baby. For any upright furniture in your home, add an anti-tip kit to prevent furniture from falling.
The Kitchen
The next step is the kitchen. With sharp knives, heavy cookware, and cleaning chemicals the kitchen can be a dangerous place for babies. We recommend installing a baby gate if your home allows it. Whether you can install a baby gate or not, extra safety precautions should be taken. Install cabinet locks on all cabinets to keep little fingers out of dangerous places. These should be used on drawers too as they can contain dangers too. The next step is to remove any chemicals from below the sink, or other cabinets that are low to the ground and move them to a locked cabinet that is out of reach.
If your dining table has a rug underneath it we suggest removing it until your children are older. Rugs can create instability which could cause your table to wobble or even fall over. You will likely also find yourself cleaning spilled food out of your carpet quite often.
Living Room
The living room tends to be where families spend most of their time, and where children often play. With such a high traffic play area it is important to protect children from any collisions or falls. If you are shopping for new furniture, opt for soft corners and high-performance fabrics that resist stains and are easily cleaned. If you are keeping existing furniture, cover any corners with stick-on corner covers.
Any unused electricals outlets should be filled with childproof coverings to prevent electrocution or a fire mishap. Blinds can also be a safety concern. Cords on blinds can easily become a strangulation hazard, prevent this with cordless blinds or swap them out for curtains.
The Nursery
Your baby will likely spend a lot of time in the nursery, so it is important to keep this space cozy and safe. Add plush carpeting to protect your baby from falls. Opt for an accent wall rather than hanging art on the walls above the crib or changing table. Accent walls are a great way to create interest in a room without having anything your baby can grab and pull down.
Bathroom & Laundry
The bathroom and laundry room can be dangerous with medications, laundry detergent, and cleaning supplies. Move all of these dangerous items to locked cabinets that are out of reach of small children. Adding a lock to the toilet is a smart way to prevent curious children from coming into contact with germs or crushing little fingers.
SERVPRO of South Mecklenburg County knows that keeping your children safe is your number one priority. We are dedicated to keeping you and your family safe which is why we write these helpful articles. Keep checking in for more information on your home and safety.
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Does Home Insurance Cover Water & Fire Damage If You Are At Fault?
3/26/2021 (Permalink)
If your Matthews, NC, home sustains water or fire damage your first thought is likely how you will afford restoration costs. If the damage was your fault you may be concerned about what insurance will cover. Learn about how home insurance can help when water and fire damage in Charlotte, Mathews or Pineville is your fault.
There are usually two types of coverage in a home insurance policy, dwelling coverage and personal property coverage. Dwelling coverage covers the damage done to the structure of your home while personal property coverage pays for personal items that were damaged.
Every policy is different and many policies have deductibles that will have to be covered.
If a pipe bursts insurance likely covers the damage, however, if the burst happened because of a lack of maintenance, then coverage may not apply to the damage. Insurance will also not cover the item that broke. So if the washing machine breaks, insurance will cover the floor, but not the washing machine.
Sewer backup damage is also not covered by insurance in most cases, but separate coverage is often available to protect from this.
If there is fire damage in your Pineville, NC, home, insurance will cover the damage as well as any possible hotel bills if the home is unsuitable. Landscaping may also be covered if there is a wildfire.
This doesn’t apply if you deliberately start a fire. If you start a fire on purpose and that fire gets out of control, you will likely be liable for all associated costs.
If your Charlotte, NC, home does have fire or water damage make sure SERVPRO of South Mecklenburg County is your first call.
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The Tools We Use- The Ozone Generator
2/11/2021 (Permalink)
Cleaned Sofa after Ozone
SERVPRO of South Mecklenburg County takes pride in our ability to serve our customers. To do this in the best way possible, we have state of the art equipment to get your property back to preloss conditions. Each machine is crucial to our restoration process.
Our technicians are highly trained to use all of our equipment in the most efficient way. Here is one of our most commonly used machines and their purpose.
The Ozone Generator: Portable ozone generators eliminate odors caused by animals. Cigarette smoke, mold and mildew, fire and water damage. This machine generates “ozone,” which consists of unstable oxygen molecules. These unstable molecules help remove the unwanted scent in your property. When using these machines our technicians follow all necessary guidelines and remove all people and pets from the environment. Once this process is complete there are no residues left from the process and the results are permanent.
While there are many other machines and equipment accessories we use at SERVPRO of South Mecklenburg County, this is a great overall look at our most commonly used pieces of equipment. This machine helps us make it “Like it never even happened,” because we are always here to help!
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The Tools We Use- Respirators
2/11/2021 (Permalink)
SERVPRO of South Mecklenburg County Technician in Respirator
SERVPRO of South Mecklenburg County takes pride in our ability to serve our customers. To do this in the best way possible, we have state of the art equipment to get your property back to preloss conditions. Each machine is crucial to our restoration process.
Our technicians are highly trained to use all of our equipment in the most efficient way. Here is one of our most commonly used machines and their purpose.
Wearing and Fit Checking our Respirators: Safety is important not only for our technicians but also for our customers. We enforce that respirators must be worn during all times of exposure to hazardous situations. To be safe, our rule of thumb is: if the work environment is unpleasant or makes you dizzy, the whole crew must wear respirators. If we are using respirators on your property we will inform the customer of the precautions for their safety as well.
While there are many other machines and equipment accessories we use at SERVPRO of South Mecklenburg County, this is a great overall look at our most commonly used pieces of equipment. This machine helps us make it “Like it never even happened,” because we are always here to help!
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The Tools We Use- Dehumidifiers
2/11/2021 (Permalink)
Dehumidifier and Dry Mats Mitigating Wet Hard Wood floors
SERVPRO of South Mecklenburg County takes pride in our ability to serve our customers. To do this in the best way possible, we have state of the art equipment to get your property back to preloss conditions. Each machine is crucial to our restoration process.
Our technicians are highly trained to use all of our equipment in the most efficient way. Here is one of our most commonly used machines and their purpose.
Dehumidifiers: Dehumidifiers remove moisture from the air after it has evaporated. Our techs know how to position dehumidifiers strategically in water-damaged structures so that the moist, humid air moves through the air while dry warm air is discharged to circulate back into the wet areas. This is very effective because dry air acts as a sponge to absorb moisture. By using dehumidifiers there is a continuous source of dry air to enhance the restoration process. All of our dehumidifiers are refrigerant dehumidifiers that work by removing water vapor through condensation. Using a small commercial refrigerant dehumidifier we can remove eight gallons of water per day from the atmosphere, while an extra-large one can remove up to 20 gallons per day. Most residential dehumidifiers remove between one and two gallons per day, often significantly less than they claim to remove.
While there are many other machines and equipment accessories we use at SERVPRO of South Mecklenburg County, this is a great overall look at our most commonly used pieces of equipment. This machine helps us make it “Like it never even happened,” because we are always here to help!
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The Tools We Use-
2/11/2021 (Permalink)
SERVPRO of South Mecklenburg County Technician with Air Movers
SERVPRO of South Mecklenburg County takes pride in our ability to serve our customers. To do this in the best way possible, we have state of the art equipment to get your property back to preloss conditions. Each machine is crucial to our restoration process.
Our technicians are highly trained to use all of our equipment in the most efficient way. Here is one of our most commonly used machines and their purpose.
Air Movers: Air moves are used in water damage restoration to enhance evaporation at the surface level and help reduce drying time. These machines introduce airflow to help replace highly saturated air with drier air. Our crew has gone through training to learn the science of drying to position this equipment in the best location for drying. In some cases, when there are multiple wet walls, wet drywall and baseboards the air movers can be positioned to create a vortex of air circulating through the walls.
While there are many other machines and equipment accessories we use at SERVPRO of South Mecklenburg County, this is a great overall look at our most commonly used pieces of equipment. This machine helps us make it “Like it never even happened,” because we are always here to help!
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Why We Are Faster to Any Size Disaster
2/3/2021 (Permalink)
Water Damaged Hardwood Floors
When water damage occurs it is important for SERVPRO of South Mecklenburg County to be Faster to Any Size Disaster. The clock is ticking and it is easier, more cost effective, and more efficient to mediate your water loss as soon as possible.
What is happening? Here is the usual timeline:
- Within minutes of water entering your home, water contamination begins to spread, furniture finishes become damaged and begin to leach into fabrics.
- Within hours, furniture soaking in water will begin to swell and delaminate, causing permanent damage. Odors are amplified by the humidity and fabric dyes begin to bleed.
- If water has not been removed in a few days, fungi will begin to appear, wood floors and structures will begin to warp and be rendered unsalvageable, drywall, baseboards, cabinets begin to swell, and paint and wallpaper will begin to peel.
- After a few weeks of water in your Charlotte home, mold will begin to damage organic materials. Affected materials will need to be properly mitigated or be disposed of for the safety of the inhabitants.
Water can cause damage very quickly, that is why it is so important to begin remediation immediately. If your Charlotte, NC, home has experienced a water disaster remember, SERVPRO of South Mecklenburg County is here to help.
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