Recent Why SERVPRO Posts

Do I Really Need To Call SERVPRO?

10/18/2021 (Permalink)

“Do I Really Need To Call SERVPRO?” with a green phone and SERVPRO logo Is SERVPRO Necessary?

So many times we have gotten a call from a home or business owner who shares that they had recently found water in places where it should not be. Sometimes it is from a water heater, an air conditioner, a leaking pipe, a leaking dishwasher, or a leaky toilet seal. It could also be coming from a leaking roof, window, or door. 

The owners often dry the water with towels and sometimes a wet vacuum. Some customers have even gone to a big box store and rented or bought air movers or other equipment to dry it themselves. They no longer see the water and think it was dry. 

A few days later, their floors start to buckle, pull up, or cup. The baseboards and cabinets may have swollen and sometimes there is even a faint mustiness that was not there previously. What the property owner can't see can be secondary damage that is only going to get worse. 

What many people don’t know is that water often spreads farther than you think, and it’s incredibly difficult to dry properly without professional equipment. 

SERVPRO of South Mecklenburg County has the equipment, training, and expertise to chase the water and dry it before there is secondary damage- like microbial growth and structural issues. When you call SERVPRO of South Mecklenburg County we are “Faster to Any Size Disaster” to prevent more severe damage and to save more of your belongings. We address the issues and restore the home so that it is "Like it never even happened." This is what we do! 

Call us as soon as you see the water and we will handle the rest- and you can rest easy that it will be done right!

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Who SERVPRO of South Mecklenburg County Really Is

10/5/2021 (Permalink)

As multi-generational members of the Charlotte Mecklenburg area, we want you to know that even though nothing seems certain right now- YOU CAN COUNT ON US! We have been deemed essential responders and will keep our doors open to help you should you need us. We know that when you have an emergency- your first thought is “Now what?” The answer? Call us! We will be there with you through the entire process and do our best to help you in any way that we can! Like a good friend and neighbor, we are here to help you make it "Like it never even happened."

Call us at (704) 840-6112 - We will answer 24 hours a day, 7 days a week!

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What Sets SERVPRO of South Mecklenburg County Apart From The Rest

9/28/2021 (Permalink)

“What Sets SERVPRO of South Mecklenburg County Apart From The Rest” with the SERVPRO logo Why Choose SERVPRO

Every evening- sometimes even in the middle of the night- we return to our facility after responding to a loss. We clean all of the equipment, including the vans and trailers, so that when we respond to our next customer, we are clean, organized, and ready to spring into action!

Why is this important? So that we can be “Faster to Any Size Disaster.” When we enter your Charlotte, NC, home or business, it is important that we are prepared to handle your needs immediately and efficiently.  We also treat your home or business like it is ours!  We believe everything should be fresh, tidy, organized, and ready to go- exactly what we would expect from someone responding to a situation at our home or business.

We are committed to giving each client "White Glove" Service. As defined by the Merriam-Webster Dictionary, "White Glove" means to be marked by special care or attention: meticulous.  As you can see- we fit that definition precisely! We are meticulous- even before we get to your property! 

Call us today at (704) 840-6112 and we will provide "White Glove" service and make it "Like it never even happened," or maybe even a bit better!

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What Is A HEPA Filter?

9/24/2021 (Permalink)

“What is a HEPA Filter?” with images of air filters and SERVPRO logo Why We Use HEPA Filters

You may have heard the term HEPA filter before, but do you know what it means? A HEPA filter is a type of pleated mechanical air filter that stands for High-Efficiency Particular Air Filter. Keep reading to learn how these filters work, how they are used, why they are used.

How HEPA Filters Work

HEPA filters are designed to trap 99.97% of dust, pollen, mold, bacteria, and any airborne particles that are 0.3 microns or larger. Based on the ability of a filter to capture particles, it is given a MERV rating. MERV means Minimum Efficiency Reporting Value. HEPA filters always have a MERV rating of 17 or higher. That means HEPA filters deliver air quality that is higher than hospital-level air quality. 

How We Use HEPA Filters

HEPA filters can be used in air purifiers, face masks, airplanes, hospitals, cars, HVAC systems, and even vacuum cleaners. When SERVPRO of South Mecklenburg County uses HEPA filters, we use them in vacuums. After the restoration work is done, there can be drywall dust and other debris left behind, which is why we always follow up with a HEPA vacuum. When we vacuum, we ensure every surface is vacuumed so no dust is left behind. 

Why We Use HEPA Filters

After a disaster, the restoration process can stir up dust, smoke, pollen, and other particles. These indoor pollutants can lead to bad smells and even allergies. But removing such small particles can be impossible with the average household vacuum, that is why we use professional HEPA vacuums. When we leave your Charlotte, NC, home, or business it should be free of those kinds of particles after we vacuum the entire affected area and ensure we left it like it never even happened. 

Our priority is to make it "Like it never even happened." So if your Pineville, NC home or business has experienced a water or fire emergency, we will always be “Faster to Any Size Disaster”. So give us a call (704) 840-6112, day or night. 



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Why We Test Homes For Asbestos

9/14/2021 (Permalink)

“why we test homes for asbestos” with image of asbestos roof tiles and SERVPRO logo What If My Home Has Asbestos?

When you call SERVPRO of South Mecklenburg County, one of the questions we will ask, is what year your home was built. We always ask this question because if your Charlotte, NC, home was built before 1970, there is a chance asbestos is present in your home. If you’ve heard of asbestos before, you probably have heard that it is a dangerous material. But do you know much else about it? Keep reading to learn more about what asbestos is, and if you should be concerned about it. 

What Is Asbestos?

Asbestos is comprised of six naturally occurring minerals. These soft, flexible fibers are resistant to heat, electricity, and corrosion, making it a highly useful material. While asbestos has many uses, it is also known to be dangerous. When the dust from asbestos is inhaled or ingested those fibers can become trapped in the body, possibly leading to a number of health effects. 

Why We Test For Asbestos

Because this material isn’t safe when disturbed we always need to ensure there is no asbestos in your home before any restoration begins. During the restoration process things like walls, flooring, and other materials that asbestos could be present in will be removed, which could cause dangerous dust to enter the air. When we are aware asbestos is present, we are able to securely seal the area, protect our team and the homeowner, and remove the affected area in the safest way possible. When we remove asbestos properly, we are ensuring the safety of everyone in your home.

What If Asbestos Is Present?

If asbestos is present in your home, there is no need for alarm. If the asbestos is undisturbed it doesn’t need to be removed. According to the EPA, undisturbed asbestos is safer than attempting to remove it. If the asbestos was exposed during a disaster, removing it professionally is the best way to keep everyone safe. 

How Is Asbestos Safely Removed?

When your local Pineville, NC, SERVPRO of South Mecklenburg County begins the removal process, we will do so in the safest possible way. Our team will create a sealed area to prevent any dust from leaving the area. We will then use a negative air pressure machine fitted with a HEPA filter, to keep everyone safe from airborne particles. 

Help Is Here

When disaster strikes your Matthews, NC, home, whether asbestos is present or not, it is always best to have professionals remediating the damage. SERVPRO of South Mecklenburg County is here for you day or night, just give us a call at (704) 840-6112. 

For more information about asbestos and how it affects you and your home, head to the EPA website

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Labor Day Safety

9/6/2021 (Permalink)

“Labor Day Safety” with red and blue police lights and SERVPRO logo Labor Day Safety Tips

Labor Day weekend means a weekend of hanging out with friends and family and relaxing by the pool or on the beach. All that fun can mean more chances for disaster to strike. To keep everyone safe for the last weekend of summer we wanted to share some Labor Day safety tips.

Drive Safe

If you’re planning on venturing out of Charlotte, NC, and driving to your destination be sure to follow these safety tips. Even though Americans are driving less this year, there has been a sharp increase in car accidents and deaths related to driving. Keep yourself and your family safe as you travel.

  • Only drive when you are well-rested and alert
  • Ensure all passengers are using seatbelts properly
  • Observe speed limits and the rules of the road
  • Always turn on headlights at dusk and during inclement weather
  • Don’t drink and drive. Always have a designated driver available or take a taxi 
  • Avoid distractions like phones while driving
  • Don’t follow other vehicles too closely.

Heat Safety

August is hot in North Carolina, and heat exhaustion can mean missing out on activities, or worse an afternoon in the hospital. 

  • Stay hydrated by drinking plenty of fluids like water or other hydrating drinks. Avoid drinks with caffeine and alcohol as they can make heat exhaustion worse.
  • Avoid extreme temperature changes. Moving from an air-conditioned place to the hot afternoon sun can be a difficult adjustment.
  • Wear loose-fitting, light-colored clothing to stay cool in the sun. 
  • Avoid strenuous activity during the hottest part of the day. 
  • Postpone outdoor activities for later in the evening once it has cooled down.

Beach & Pool Safety

There’s no better way to beat the summer heat than spending the day by the pool or on the beach. There is always danger present when spending time outside near the water, follow our safety tips to ensure the safety of you and those around you.

  • If you are swimming in open water like the ocean, lake, or river, be aware of currents, boats, and other dangers that are not normally present in pools and ensure you are skilled enough to swim in such an environment
  • Ensure that a lifeguard is present wherever you are swimming
  • Never swim under the influence of alcohol
  • Don’t swim when you are tired, and ensure you always have enough energy to swim back to shore
  • Don’t dive into water unless you know the depth
  • Make sure everyone in your party knows how to spot rip currents, and what to do if they get caught in a rip current. Tell all children and adults to swim parallel to shore until they are out of the current and then swim to shore. If they are unable to swim to shore, tell them to float or tread water until they are free of the current, or someone can come help. 

Stay Safe Outside

If you are spending your weekend camping or in a remote area, you might find yourself with limited emergency access. Before you head to your destination take these steps to keep everyone safe.

  • Take a CPR certification course to help in case emergency services are delayed getting to your location. First aid courses can teach how to treat severe wounds, broken bones, bee stings, snake bites, and more
  • Plan your trip according to the skill level of those with you
  • Bring enough water to avoid dehydration
  • Share travel plans with a family member or friend
  • Bring a first aid kit 

The team at SERVPRO of South Mecklenburg County hopes you have a wonderful labor day weekend. If you come home to a disaster give us a call at (704) 840-6112, day or night. 

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Top 3 Ways to Clean Gas Ranges

7/23/2021 (Permalink)

“Top 3 Gas Range Cleaners” with cooking tools and the SERVPRO logo. How to Clean a Gas Range

It is hard not to love the joy of making home-cooked meals in your Charlotte, NC home, but the build-up of food debris and grease on the stovetop cannot be ignored forever. Glass-top electric ranges can be tended to with specialized cleaning solutions, but there are several household cleaners that can just as easily do the trick on gas ranges. Consider the top three cleaning solutions for a gas-top stove:

  1. Vinegar

A staple household cleaner is distilled white vinegar. Diluted acetic acid can dislodge the food that gets stuck on the surface of a gas range while dissolving cooking grease and dispelling the smoke smell. If your dirty stovetop needs a little extra attention, try sprinkling it with baking soda before adding the vinegar.

Many cleaning professionals advise making a one-to-one mixture of 5% distilled vinegar or 6% cleaning vinegar and water to clean a stovetop. Before spraying the surface, make sure to remove the grates. Let the vinegar sit for 60 seconds before wiping it off.

  1. Dish Soap

If you do not have any vinegar or prefer to use soap, try using dish soap to clean the areas with the most built-up grease. If accumulation is minimal, the degreasing agents in dish soap could then work to clean the entire stove. In this case, it is in your best interest to dilute the mixture.

You can also use full-strength soap on grease buildup by putting the dish soap directly on a scrub brush.

  1. Degreaser

Use a degreaser if it has been a long time since your last range cleaning. Degreasers are powerful cleaning formulas that can dissolve dense buildups.

There should be instructions on the bottle of degreaser that you choose to use, and we recommend following these directions closely. For most brands, spray the treatment on the dirty surface and let it sit for a few minutes before wiping it off.

In order to continue to safely cook in your Charlotte, NC home, it is important to regularly clean your gas range. An avoidable disaster, such as a kitchen fire, could result from a dirty stove and nearby combustibles. If you experience any problems in your kitchen, be sure to give SERVPRO of South Mecklenburg County a call at (704)-840-6112. As your local fire restoration team, we are here to make it "Like it never even happened."

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Why We Are IICRC Certified

6/12/2021 (Permalink)

“Why we are IICRC certified” with a silhouette in a hardhat with SERVPRO logo what is an IICRC certified company?

The Institute of Inspection Cleaning and Restoration Certification (IICRC) plays an important part here at SERVPRO of South Mecklenburg County. Owners Jim Shuman and AnneMarie Shuman from Charlotte, NC pride themselves on employing highly trained restoration specialists with extensive experience.

The IICRC organization was founded in 1972 and has worked to improve the cleaning and restoration industry’s standards so that the customers always get the best service possible. Standards are constantly changing as feedback is received from professionals near and far.

The IICRC and its guidelines instruct how our team carries out most of the work regarding water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration services. 

IICRC Standards

Being an IICRC accredited firm means we have met a precise list of standards in business ethics and expertise:

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require that the technician on any job has been formally trained and has passed all of the required tests.
  • Require technicians to continue their education to keep up with the latest updates in the industry.
  • Maintain liability insurance to protect all of the parties if an accident were to occur.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar entity to solve disputes, and accept the conclusions and recommendations of this arbitration.

Our Standards

As alluded to, all SERVPRO of South Mecklenburg County technicians must go to an approved IICRC training school to be awarded and learn more about specific industry techniques and standards, including water restoration, fire restoration, upholstery cleaning, carpet cleaning, and applied structural drying. Technicians must prove that they can perform at the highest standards in the safest manner.

Importance of Continued Education

Here at SERVPRO of South Mecklenburg County, we believe that every building is unique and requires different drying and cleaning techniques. We can assure you that our certified technicians have met the criteria to properly perform their jobs in your property.

How Our Certifications Benefit You

Our team being highly trained means that only the best technicians will be sent to your home or business. You can count on your property being in good hands. 

Please contact us at (704) 840-6112 if you would like to know more about SERVPRO of South Mecklenburg County and the certifications that we proudly hold. It is important to us that our team is highly educated and trained to be able to handle any size disaster and make it “Like it never happened.”

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We Pack-Out Your Home or Business

5/29/2021 (Permalink)

One of the many services that SERVPRO of South Mecklenburg County specializes in is pack-out and content restoration for your home or business.

Let’s say you have had a minor fire or flood in your Charlotte,NC home or business. One of your many concerns is keeping your sentimental items safe from damage. Photos from important events, indicators of big milestones, and holiday decorations passed down from many generations are just a few of the valuables that you hope are out of harm’s way.

When worries like this creep up, you need a reliable team that can assure you that they will relieve you of this stress - this is where our professionals here at SERVPRO of South Mecklenburg County come into the picture and make it "Like it never even happened."

When your home or business experiences fire or water damage, our professionals can properly pack out all of your belongings and perform content restoration. As always, we will treat you and your belongings with the same amount of respect and care.

Move-Outs/Pack-Outs

If your Charlotte,NC home or business is in need of extensive restoration or cleaning due to fire or water damage, SERVPRO of South Mecklenburg County can conduct an organized, efficient plan of action. Move-out services can provide many benefits, including:

  • A quicker remodeling process
  • Protection of items from possible damage
  • Protection of contents from further on-site damage

If your home needs items packed and stored, we are there for the entire process. We safely pack and catalog all of your items so you can rest easy knowing your belongings will be safe. Not only will we pack your items, but we transport and store them for you so there is no hassle with storage locations. 

When the restoration process is complete, our team will work alongside you and your needs to coordinate moving back in. Such pack-out and move-in services may vary according to your insurance coverage.

Content Restoration

If any of your possessions are affected by fire or water damage, our expert technicians can restore them with our content restoration process. SERVPRO of South Mecklenburg County's expertise and priority to restore your keepsakes rather than replace them can help prevent the loss of irreplaceable items. Our team of professionals will assess your belongings to determine which of your items can be restored to its original condition. We utilize several methods of cleaning including:

  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning
  • Wet Cleaning - An effective method to remove moderate to heavy residues
  • Spray and Wipe - An effective method for items that cannot withstand wet cleaning
  • Abrasive Cleaning - Involves agitation of the surface that is being cleaned
  • Immersion Cleaning - Contents are dipped into a bath of the cleaning product

If you ever find yourself needing such services after damage has been done to your keepsakes, do not hesitate to call SERVPRO of South Mecklenburg County at (704) 840-6112. We pride ourselves on the fact that we can quickly restore your home to its desired condition in an efficient manner.

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What To Do Until Help Arrives

5/24/2021 (Permalink)

"What to do until help arrives" with picture of a burnt house roof and SERVPRO logo Fire disaster remediation

Dangerous situations can arise in an instant in Charlotte,NC, and it may be necessary to call 911 in the event of an emergency. If you call 911, once the proper paramedics, fire fighters, or police have been dispatched, there are steps that you can take until help arrives. Many emergencies are unforeseen and can cause great harm and damage such as water, fires, and storms. Follow these three steps to stay safe and avoid further harm while you wait for help to arrive.

1 Don’t Panic 

The first instinct you may have in an emergency situation is panicking. Keeping calm is very important, as panic will only escalate the situation and make it more difficult to get the necessary assistance. It is easier said than done, however, taking steps such as taking deep breaths and focusing on the situation at hand can help you stay calm. 

2 Prepare for Help to Arrive

While waiting for help to arrive, make it easier for emergency services to find where you are located. Turn on porch lights to make your home  more visible, put pets away, and unlock the door to provide an easier path for anyone responding to the emergency.

3 Provide Comfort/ Aid

Provide comfort to the victim or victims in an emergency situation by reassuring them that help is on the way. Provide any necessary first aid to the victim with supplies that you have on hand.

What To Do After An Emergency Until SERVPRO Arrives

You may be at a loss of what to do with the damage to your home after emergency services leave, but before SERVPRO arrives. However, there are many steps you can take if you experience fire, water, or mold damage.

Fire Damage

After a fire in your home, limit movement in the home to prevent soot particles from being embedded in upholstery and carpets. Keep your hands clean, so as to not further damage upholstery, walls, and woodwork. Place clean towels or old linens on rugs and carpet high-traffic areas. If electricity is off, empty the freezer and refrigerator and prop the doors open.

Water Damage

After flooding in your home, remove any excess water by mopping and blotting. Wipe excess water from wood items. Remove and prop wet upholstery and cushions. If it is summer, turn on the air conditioning for maximum drying. Don’t leave anything out in the water such as furniture, books, colored carpets, or loose items. If furniture is too heavy to move, simply place tin foil or wood blocks underneath the legs to keep water away from the furniture. Don’t use the television or other household appliances, because they could cause electric shock.

Mold Damage

If there is mold damage within your home, stay out of any affected areas. Turn off the HVAC system and any fans. Don’t touch or disturb the mold, or blow air across the areas that are suspected to have mold. Don’t attempt to dry or clean the area with disinfectants yourself.

Being prepared until help arrives can greatly assist in an emergency situation. If an emergency situation damages your Matthews, NC, home or business, give SERVPRO of South Mecklenburg County a call at (704) 840-6112.



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Entrepreneur Magazine’s Franchise 500 Proudly Recognizes SERVPRO in Top 10 Ranking

5/19/2021 (Permalink)

SERVPRO has recently been named by Entrepreneur Magazine as the #10 ranked franchise in their franchise 500. If this title was not enough to be proud of, SERVPRO has also been recognized as Entrepreneur’s #1 franchise in the Clean Up and Restoration division. SERVPRO of South Mecklenburg County is honored to be a part of this notable brand, which currently has more than 1,700 franchises all over the United States and is still growing. Our network offers many service lines not limited to water mitigation, fire restoration, storm response, mold remediation and most recently, COVID-19 cleaning.

When you choose SERVPRO of South Mecklenburg County to provide damage remediation, our professionally trained team will quickly respond and provide nothing short of excellent customer service from the start of the mitigation process to the minute our team leaves. We value honest communication as we treat your property as if it is our own. Being a locally owned and operated location, we live alongside your family in the community, as do many of our employees. We are always here to help when any disaster hits our community. 

What Next?

If your Charlotte,NC, home, or business is in need of clean-up or restoration services, SERVPRO of South Mecklenburg County is only a call away at (704) 840-6112. Our team serves the neighborhoods of Charlotte, Pineville, Matthews and the surrounding areas, and we look forward to easing the process of property remediation.

To read the full article, head to Entrepreneur.com

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Armed Forces Day

5/12/2021 (Permalink)

It’s Armed Forces Day, so we want to stop and say thank you to all of those who are serving our country. We recognize the sacrifices both you and your family make for our freedom. Thank you to all of those who are part of the Air Force, Army, and the Navy

How To Celebrate Armed Forces Day

If you want to do something special to commemorate all of our armed forces, you can plan your own picnic or party to celebrate the armed forces in your life. If you want to go bigger, join the Rowan County Veterans Council for their Armed Forces Day celebration. This Saturday, May 16th at 10:00 Am there will be a ceremony commemorating all of our armed forces. The celebration will take place at the Patriots Flag Concourse at City Park. 

For more information on the celebration, head to WBTV.com



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We Are Faster To Any Size Disaster

5/7/2021 (Permalink)

No matter the type of damage, whether water, fire, or natural disaster, one thing is certain; the longer you wait, the costlier the repair. 

SERVPRO of South Mecklenburg County is a firm believer in timely mitigation to manage any damage to your property. Many other restoration services have you wait to be put on their schedule, leaving you out of luck when your property is in jeopardy. SERVPRO of South Mecklenburg County isn’t like that, here is our policy that sets us apart from other restoration companies. 

1 hour - Within one hour of notice of a loss, our admins will contact you to arrange for service that works with YOUR schedule and addresses the loss right away. 

4 hours - Within four hours of loss notification, SERVPRO of South Mecklenburg County will be on-site to inspect and start services. 

8 hours - Within eight hours, customers will receive a briefing on the scope of damage and what mitigation efforts are needed. 

These guidelines are what every SERVPRO franchise expects to meet, including your local SERVPRO of South Mecklenburg County.

What Next?

If you have experienced an emergency in your home, call SERVPRO of South Mecklenburg County to make it "Like it never even happened."
(704) 840-6112 

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Baby-Proofing Your Home

4/27/2021 (Permalink)

Are you expecting? We know that the top priority for Charlotte, NC, parents is to keep your children safe. To help keep your family safe we have created a helpful guide to baby-proof your whole home. So, whether you are expecting your first child, updating your home, or are moving into a new space, it is important to make sure your home is safe for your children. 

Start Big

When you start baby-proofing your home, start broad. Fix any broken windows or cabinet doors, check for splintering floors or loose nails, and look around for peeling paint. Check smoke detectors and install new ones if needed. If you live in a historic home, have paint checked for lead. Check your water heater for leaks and turn the temperature down below 120 degrees to prevent any baths that could be too hot for your baby. For any upright furniture in your home, add an anti-tip kit to prevent furniture from falling. 

The Kitchen

The next step is the kitchen. With sharp knives, heavy cookware, and cleaning chemicals the kitchen can be a dangerous place for babies. We recommend installing a baby gate if your home allows it. Whether you can install a baby gate or not, extra safety precautions should be taken. Install cabinet locks on all cabinets to keep little fingers out of dangerous places. These should be used on drawers too as they can contain dangers too. The next step is to remove any chemicals from below the sink, or other cabinets that are low to the ground and move them to a locked cabinet that is out of reach. 

If your dining table has a rug underneath it we suggest removing it until your children are older. Rugs can create instability which could cause your table to wobble or even fall over. You will likely also find yourself cleaning spilled food out of your carpet quite often. 

Living Room

The living room tends to be where families spend most of their time, and where children often play. With such a high traffic play area it is important to protect children from any collisions or falls. If you are shopping for new furniture, opt for soft corners and high-performance fabrics that resist stains and are easily cleaned. If you are keeping existing furniture, cover any corners with stick-on corner covers. 

Any unused electricals outlets should be filled with childproof coverings to prevent electrocution or a fire mishap. Blinds can also be a safety concern. Cords on blinds can easily become a strangulation hazard, prevent this with cordless blinds or swap them out for curtains.

The Nursery

Your baby will likely spend a lot of time in the nursery, so it is important to keep this space cozy and safe. Add plush carpeting to protect your baby from falls. Opt for an accent wall rather than hanging art on the walls above the crib or changing table. Accent walls are a great way to create interest in a room without having anything your baby can grab and pull down. 

Bathroom & Laundry 

The bathroom and laundry room can be dangerous with medications, laundry detergent, and cleaning supplies. Move all of these dangerous items to locked cabinets that are out of reach of small children. Adding a lock to the toilet is a smart way to prevent curious children from coming into contact with germs or crushing little fingers. 

SERVPRO of South Mecklenburg County knows that keeping your children safe is your number one priority. We are dedicated to keeping you and your family safe which is why we write these helpful articles. Keep checking in for more information on your home and safety. 



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Does Home Insurance Cover Water & Fire Damage If You Are At Fault?

3/26/2021 (Permalink)

If your Matthews, NC, home sustains water or fire damage your first thought is likely how you will afford restoration costs. If the damage was your fault you may be concerned about what insurance will cover. Learn about how home insurance can help when water and fire damage in Charlotte, Mathews or Pineville is your fault. 

There are usually two types of coverage in a home insurance policy, dwelling coverage and personal property coverage. Dwelling coverage covers the damage done to the structure of your home while personal property coverage pays for personal items that were damaged. 

Every policy is different and many policies have deductibles that will have to be covered.

If a pipe bursts insurance likely covers the damage, however, if the burst happened because of a lack of maintenance, then coverage may not apply to the damage. Insurance will also not cover the item that broke. So if the washing machine breaks, insurance will cover the floor, but not the washing machine. 

Sewer backup damage is also not covered by insurance in most cases, but separate coverage is often available to protect from this. 

If there is fire damage in your Pineville, NC, home, insurance will cover the damage as well as any possible hotel bills if the home is unsuitable. Landscaping may also be covered if there is a wildfire. 

This doesn’t apply if you deliberately start a fire. If you start a fire on purpose and that fire gets out of control, you will likely be liable for all associated costs. 

If your Charlotte, NC, home does have fire or water damage make sure SERVPRO of South Mecklenburg County is your first call. 

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Ladder Safety

2/15/2021 (Permalink)

image of ladder that says ladder safety and SERVPRO of South Mecklenburg County Ladder Safety

After a water or fire disaster, chances are you will find yourself on a ladder at some point.  We would prefer that you let us assume the risk and perform the mitigation for you, but sometimes after a disaster, you feel like you need to "do something" to make things better. 

We understand how our clients may feel while they begin to face the damage from their water of fire loss. If you are going to get on the ladder,  SERVPRO of South Mecklenburg County wants to make sure you are following proper ladder safety.

We have an IICRC Health and Safety Certified technician on staff.  In addition, our teams always follow OSHA guidelines to keep technicians and our customers safe.

Here are OSHA ladder safety guidelines we follow: 

  • Always read and follow all labels, markings and warnings on the ladder.
  • Avoid electrical hazards - Always look above the area you are working in for power lines and never use a metal ladder when working near electricity.
  • Always maintain 3-point contact while climbing - Keep either two feet and a hand or two hands and a foot on the ladder.
  • Only use ladders and accessories for manufacturers' intended purpose.
  • Keep any slippery material off of ladders.
  • Always fully open and lock step-ladders or other self-supporting ladders before putting any weight on it. 
  • Place ladders on stable and level surfaces. If the surface is unstable, secure the top or bottom of the ladder to prevent falling.
  • Never place a ladder on top of boxes, barrels or other unstable elevated surfaces. 
  • Do not move ladders while a person or equipment is on the ladder.
  • When using a ladder to reach an elevated surface make sure the ladder extends three rungs above the surface. 
  • Place the base of the ladder a quarter of the working length of the ladder from the wall or vertical surface. 
  • If the ladder is in an area where other work activities could move the ladder it must be secured to prevent displacement. 
  • Be sure extension ladders are properly locked. 
  • Never exceed the maximum load rating of a ladder. Make sure to factor in the weight of any tools. 
  • Have a second person to help spot you and steady the ladder.

Our SERVPRO of South Mecklenburg County team always follows OSHA and IICRC guidelines when remediating water and fire disasters. 

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The Tools We Use- The Ozone Generator

2/11/2021 (Permalink)

Cleaned Sofa after fire Cleaned Sofa after Ozone

SERVPRO of South Mecklenburg County takes pride in our ability to serve our customers. To do this in the best way possible, we have state of the art equipment to get your property back to preloss conditions.  Each machine is crucial to our restoration process.

Our technicians are highly trained to use all of our equipment in the most efficient way. Here is one of our most commonly used machines and their purpose.

The Ozone Generator: Portable ozone generators eliminate odors caused by animals. Cigarette smoke, mold and mildew, fire and water damage. This machine generates “ozone,” which consists of unstable oxygen molecules. These unstable molecules help remove the unwanted scent in your property. When using these machines our technicians follow all necessary guidelines and remove all people and pets from the environment. Once this process is complete there are no residues left from the process and the results are permanent. 

While there are many other machines and equipment accessories we use at SERVPRO of South Mecklenburg County, this is a great overall look at our most commonly used pieces of equipment. This machine helps us make it “Like it never even happened,” because we are always here to help!

Want to know more about us? Please check out our other pages:

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The Tools We Use- Respirators

2/11/2021 (Permalink)

Technician in Respirator SERVPRO of South Mecklenburg County Technician in Respirator

SERVPRO of South Mecklenburg County takes pride in our ability to serve our customers. To do this in the best way possible, we have state of the art equipment to get your property back to preloss conditions.  Each machine is crucial to our restoration process.

Our technicians are highly trained to use all of our equipment in the most efficient way. Here is one of our most commonly used machines and their purpose.

Wearing and Fit Checking our Respirators: Safety is important not only for our technicians but also for our customers. We enforce that respirators must be worn during all times of exposure to hazardous situations. To be safe, our rule of thumb is: if the work environment is unpleasant or makes you dizzy, the whole crew must wear respirators. If we are using respirators on your property we will inform the customer of the precautions for their safety as well.

While there are many other machines and equipment accessories we use at SERVPRO of South Mecklenburg County, this is a great overall look at our most commonly used pieces of equipment. This machine helps us make it “Like it never even happened,” because we are always here to help!

Want to know more about us? Please check out our other pages:

LinkedIn  Facebook  Instagram  Twitter  Angie's List  BBB

The Tools We Use- Dehumidifiers

2/11/2021 (Permalink)

Dehumidifier and Dry Mats on Hardwood Floor Dehumidifier and Dry Mats Mitigating Wet Hard Wood floors

SERVPRO of South Mecklenburg County takes pride in our ability to serve our customers. To do this in the best way possible, we have state of the art equipment to get your property back to preloss conditions.  Each machine is crucial to our restoration process.

Our technicians are highly trained to use all of our equipment in the most efficient way. Here is one of our most commonly used machines and their purpose.

Dehumidifiers: Dehumidifiers remove moisture from the air after it has evaporated. Our techs know how to position dehumidifiers strategically in water-damaged structures so that the moist, humid air moves through the air while dry warm air is discharged to circulate back into the wet areas. This is very effective because dry air acts as a sponge to absorb moisture. By using dehumidifiers there is a continuous source of dry air to enhance the restoration process. All of our dehumidifiers are refrigerant dehumidifiers that work by removing water vapor through condensation. Using a small commercial refrigerant dehumidifier we can remove eight gallons of water per day from the atmosphere, while an extra-large one can remove up to 20 gallons per day. Most residential dehumidifiers remove between one and two gallons per day, often significantly less than they claim to remove. 

While there are many other machines and equipment accessories we use at SERVPRO of South Mecklenburg County, this is a great overall look at our most commonly used pieces of equipment. This machine helps us make it “Like it never even happened,” because we are always here to help!

Want to know more about us? Please check out our other pages:

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The Tools We Use-

2/11/2021 (Permalink)

Technician with Air Movers and Monitoring Dehumidifier SERVPRO of South Mecklenburg County Technician with Air Movers

SERVPRO of South Mecklenburg County takes pride in our ability to serve our customers. To do this in the best way possible, we have state of the art equipment to get your property back to preloss conditions.  Each machine is crucial to our restoration process.

Our technicians are highly trained to use all of our equipment in the most efficient way. Here is one of our most commonly used machines and their purpose.

Air Movers: Air moves are used in water damage restoration to enhance evaporation at the surface level and help reduce drying time. These machines introduce airflow to help replace highly saturated air with drier air. Our crew has gone through training to learn the science of drying to position this equipment in the best location for drying. In some cases, when there are multiple wet walls, wet drywall and baseboards the air movers can be positioned to create a vortex of air circulating through the walls. 

While there are many other machines and equipment accessories we use at SERVPRO of South Mecklenburg County, this is a great overall look at our most commonly used pieces of equipment. This machine helps us make it “Like it never even happened,” because we are always here to help!

Want to know more about us? Please check out our other pages:

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Why We Are Faster to Any Size Disaster

2/3/2021 (Permalink)

Water Damage on Hard Wood Floors Water Damaged Hardwood Floors

When water damage occurs it is important for SERVPRO of South Mecklenburg County to be Faster to Any Size Disaster. The clock is ticking and it is easier, more cost effective, and more efficient to mediate your water loss as soon as possible.

What is happening?  Here is the usual timeline:

  • Within minutes of water entering your home, water contamination begins to spread, furniture finishes become damaged and begin to leach into fabrics. 
  • Within hours, furniture soaking in water will begin to swell and delaminate, causing permanent damage.  Odors are amplified by the humidity and fabric dyes begin to bleed.
  • If water has not been removed in a few days, fungi will begin to appear, wood floors and structures will begin to warp and be rendered unsalvageable, drywall, baseboards, cabinets begin to swell, and paint and wallpaper will begin to peel. 
  • After a few weeks of water in your Charlotte home, mold will begin to damage organic materials.  Affected materials will need to be properly mitigated or be disposed of for the safety of the inhabitants. 

Water can cause damage very quickly, that is why it is so important to begin remediation immediately. If your Charlotte, NC, home has experienced a water disaster remember, SERVPRO of South Mecklenburg County is here to help.

Want to know more? Visit us at one of our sites below!

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The Tools We Use- Portable Water Extractors

1/12/2021 (Permalink)

Water Extraction removing water Water Extractor extracting water

SERVPRO of South Mecklenburg County takes pride in our ability to serve our customers. To do this in the best way possible, we have state of the art equipment to get your property back to preloss conditions.  Each machine is crucial to our restoration process.

Our technicians are highly trained to use all of our equipment in the most efficient way. Here is one of our most commonly used machines and their purpose.

Portable Extractors: We use our extractors for cleaning carpets, upholstery and water removal. Extractors have three major parts: a heater, pump and a vacuum. Our techs use this for variable heat controlled cleaning, including to heat rinse solutions to clean more effectively. The vacuum system removes soils and moisture from surfaces and collects it in a tank. These extractors help expedite the removal of water and moisture from damaged materials. By removing water with this machine the necessity to replace belongings is lowered.

While there are many other machines and equipment accessories we use at SERVPRO of South Mecklenburg County, this is a great overall look at our most commonly used pieces of equipment. This machine helps us make it “Like it never even happened,” because we are always here to help!

Want to more about us? Please check out our other pages:

LinkedIn  Facebook  Instagram  Twitter  Angie's List  BBB

Merry Christmas

12/25/2020 (Permalink)

Merry Christmas from SERVPRO of South Mecklenburg County. We hope you have a lovely day whether it is with family or on video calls

Stay safe Charlotte, NC, and remember, SERVPRO of South Mecklenburg County is faster to any size disaster, 24/7/365. If your holiday turns into a disaster give us a call so you can get back to celebrating.

10 Steps to Feeling Better: #10 Be Optimistic

11/26/2020 (Permalink)

We have all heard “fake it till you make it,” and while it may be annoying to hear, it’s true. 

Optimism isn’t just good for a mood boost, it also improves heart health and boosts the immune system. 

Being aware and actively trying to be optimistic in order to feel happier actually makes it more effective.

Optimism is linked to overall better health and a longer lifespan.

The US Army teaches soldiers optimism in order to create “mental toughness.” The Army teaches us to think of things as temporary setbacks that are changeable. Soldiers should think that things will go away quickly and that they can do something to fix it.


Overconfidence can actually increase your ability to complete a task. Being overconfident can increase productivity and improve teamwork. 

Try adding a little optimism and confidence to your routine, whether it be telling yourself you can run a bit farther or setting a goal for work. 

10 Steps to Feeling Better: #9 Touch Someone

11/24/2020 (Permalink)

We often underestimate the power of touch in our lives. Touch has the power to reduce pain, stress, and depression.

Giving a massage to a loved one can help reduce depression and strengthen relationships.

The power of touch from a teacher or coach can improve students' and players' performance. Touch in a team can promote cooperation and increase trust between teammates.

The power of persuasion is increased by touch. Just touching someone's arm for a few seconds has a significant effect on how much help they will provide.

People who received 5 hugs a day were happier than those who didn’t. Make an effort to hug as many people in your life as you can, it will improve your happiness and theirs. 

Right now in the time of 6-feet-apart, it is hard to get the same physical contact we may have received previously, so make sure to savor the hugs you receive from family.



10 Steps to Feeling Better: #8 Laugh

11/21/2020 (Permalink)

Laughing 15 minutes a day helps you feel better mentally, but did you know it's also important for physical health? People who laugh every day have better immune systems, reduced risk of heart attack and stroke, experience less pain, and live longer. 

Using humor to deal with stress can help you live, on average, four and a half years longer than people who don’t.

Reminiscing about past positive events also increases your relationship satisfaction. Try looking back at a time when you and your significant other laughed together, how do you feel?

Laughter has many positive health benefits, but it isn’t always easy to just start laughing. The SERVPRO of South Mecklenburg team loves to find a funny movie, or sometimes just watching our pets is enough to brighten our day.

10 Steps to Feeling Better: #7 Challenge Yourself

11/20/2020 (Permalink)

Did you know that challenging your beliefs strengthens your mind? Learning new things is important, but more so adults need to be challenging the beliefs they have had all their lives.

Challenging yourself isn’t exclusive to the things you already know, you can also strengthen your mind with a new language, learning to play an instrument, or something as little as taking a new route to work. 

Challenging yourself creates willpower, and willpower is linked to a higher IQ. Willpower is linked to higher performance than IQ alone. 

One way to increase willpower is to actively change a habit. By doing something as little as changing posture, you are increasing your willpower

The SERVPRO of South Mecklenburg team wants to challenge you to do the things you might be scared of. We are 75% more likely to regret not doing something than we are to regret doing something, so push yourself to do those things you are scared of. 

Our favorite way to challenge yourself is taking a hike; we recommend Crowders Mountain State Park, which is less than an hour from Pineville.

Come back for more tips from the SERVPRO of South Mecklenburg team!

10 Steps to Feeling Better: #6 Get Enough Sleep

11/19/2020 (Permalink)

Everyone knows that adults need eight hours of sleep a night, but do you know the benefits of actually getting those hours? 

One study showed that participants who got eight hours of sleep a night had no attention lapses, while those who only got four, and six hours of sleep experienced more lapses with every passing day. By the end of the two-week study those who only slept six hours a night were the cognitive equivalent of being legally drunk.

Sleep-deprived minds have a much harder time being happy because they can’t recall happy memories, while they have no problem remembering things with a negative connotation.

Lack of sleep also puts you at risk for illness. Those who weren’t sleeping enough were three times more likely to get sick.

Decision making is also deeply affected by our sleep quality. Sleeping better allows you to make better decisions and behave less rashly.

A lack of sleep also contributes to people making more unethical decisions. 

And naps can increase alertness and performance at work.

Our tips on better sleep: 

  • Put electronics away an hour before bed
  • Pick a consistent bedtime and wake up time every day 
  • Invest in blackout curtains for complete darkness in your room
  • Stop doing work and watching TV in bed, your bedroom should be exclusively for sleeping
  • Noise machines, music, or bedtime stories are a great way to fall asleep, we recommend Dreamful Bedtime Stories on Spotify.

Check back for more tips from the SERVPRO of South Mecklenburg County team!

10 Steps to Feeling Better: #5 Meditate

11/16/2020 (Permalink)

You may have heard before that meditation is a good way to relax, but not everyone knows how to start.

Studies have shown that just two minutes of meditation a day can help improve long term Happiness. 

Meditation also improves mindfulness, purpose in life, social support, and a decrease in symptoms of illness.

Over time meditation will also help improve attention span and focus. 

One study showed that after just five days participants had more control over stress. The participants also showed lower depression, anger and fatigue.

We know that it can feel daunting to start meditation without any guide, which is why we recommend using apps like HeadSpace, Calm, or following this podcast on Spotify. 

Along a similar vein, prayer can have similar effects as meditation, even for people who are not religious. 

Our favorite form of meditation is sitting on our porch in Charlotte and listening to the birds!

Come back on Thursday for more helpful tips from the SERVPRO of South Mecklenburg County team!

10 Steps to Feeling Better: #4 Express Gratitude

11/12/2020 (Permalink)

Expressing gratitude for the things in our lives can make us instantly happier in just a few seconds. Thinking about the absence of the most important things in your life can help improve your happiness more than thinking about a happy event that hasn’t happened.

A way to express gratitude is to write yourself a letter about all the things you are grateful for. One study showed that writing letters of gratitude increased life satisfaction and happiness while decreasing depressive symptoms.

Not only does gratitude help may you feel better, but it also improves your relationships. Expressing gratitude helps increase marital satisfaction. 

Gratitude has also been shown to improve self-care. People who were more gracious towards their bodies were more likely to eat better, exercise, and go to doctors. 

Writing a daily gratitude list before bed can help you sleep better and longer. Going to sleep with positive thoughts can help improve sleep quality. 

Gratitude is a happiness that lasts. It gives you willpower and patience and puts you into a state of mind. There is no instant gratification, it is a frame of mind. Regularly expressing gratitude will help you achieve a gracious frame of mind.

We give gratitude every day that we are able to help families all around Charlotte, Pineville and Mathews to bring their homes back to normal.


Come back to learn about our other steps to feeling better!

10 Steps to Feeling Better: #3 Spend Time with Friends and Family

11/10/2020 (Permalink)

Harvard Happiness Expert Dan Gilbert has identified quality time with friends and family is one of the most important happiness factors.

It can be hard to understand just how important relationships are to happiness, so a study put a value on relationships to truly understand how important they are. This study found that friendships are worth over $130,000 a year, while a strong marriage is worth $105,000 in terms of life satisfaction. To learn more about how much relationships are worth, look here.

Feeling like you have friends, and having a sense of belonging is actually an IQ booster. Feeling lonely and having no sense of belonging is linked to death as much as major health risk behaviors such as smoking.

Loneliness has been linked to heart attack, diabetes, and strokes.

It has been shown that the longest living people all put strong importance on relationships. Good relationships have also been linked to being even more effective than exercise in living a long life.

Sharing good news with friends strengthens relationships, and doing something kind for friends can help improve your happiness immediately.

We challenge you to go share good news and do something kind for a friend today! 

Our team at SERVPRO of South Mecklenburg County loves spending time with our family with a bonfire and s'mores, what is your favorite family activity?

Come back to learn our other 7 favorite tips for a better life.