What our Customers say...

Water Damage Testimonials

At 6:30pm on Friday night, discovered that my water heater had split leaking 80 gallons of water into the basement. Jacob arrived about 45 min after calling and began the process to assess the extend of water damage. Mike and Jayden arrived shortly after and began the process of extracting water and removing the wet carpet and padding. They setup fans and equipment to dry the remaining moisture. All 3 worked quickly, are very polite and professional. Very thankful that they responded so quickly. Many thanks!

Jim and Annemarie were incredibly honest and friendly when they arrives. They went above and beyond to help fix the problems we reviewed. You can trust them to do the right thing! I wouldn't call anyone else!

They rate a 10 STAR rating! They stand "Head and Shoulders" over their competitors. During their inspection, they found water and moisture in 2 walls. Sections of 2 walls (2 rooms) and flooring in a bathroom were removed. Specialize equipment was used to dry out the walls.
They responded quickly, explained what they would do and were reasonably priced,
Not only were they professional and courteous, but they made sure we were pleased with the results.
It is hard to find good service people in any industry. Make sure you put this company on your "Best of the Best" list!!!
This is the second time we have used them.
They are exactly who you need when an emergency occurs.

We wanted to say thanks for a job well done and how pleased we are with the entire SERVPRO team that worked on the water issue in our home. As a lead team member, Ryan was exceptional having paid attention to every detail and going that extra yard to ensure us that all work was on course. Both Chris and Jim were excellent as well, and the entire team was dedicated in their role, checking on progress each day until the situation was totally eradicated.

I called SERVPRO to hire someone to diagnose water damage at my house. The agent picked up immediately, since it was an emergency on a weekend, I was pleasantly surprised. The inspection was free and they accommodated my schedule. Although I didn't end up using the service, they were very helpful and provided me with all of the information I needed to make a decision. Will be calling them back for sure!

Jim and Annemarie were incredibly honest and friendly when they arrived. They went above and beyond to help fix the problems we reviewed. You can trust them to do the right thing! I wouldn’t call anyone else!


If you are contacting this business, you’re probably having something bad happening at your house. And at SERVPRO, my experience was as if they knew what may be on my mind, anticipated my needs, communicated clearly as to what was going to take place, accommodated above and beyond where they could; and made themselves available for questions. I would 100% do business again with SERVPRO and only recommend businesses that are legit, specifically from a service standpoint. Annemarie is the bomb, and her crew that worked with me, each of them from the initial consult guys, to the demo guys, to the team that checked in on us regularly...y’all do work that matters. Thanks. Big thanks.

If you are reading this you likely have an urgent issue at hand so go ahead and dial their number while you read..... and here’s why.

Although I have owned and managed multiple buildings, homes and rentals over the last 30 years and have had my share of “issues”.
Most recently however, I have had two instances of significant water damage at my personal residence. I was fortunate to find these guys close by and have used them both times. I can’t say enough about my positive experience with this ENTIRE team.

The owners, Jim and AnnMarie, operate with a level of integrity and service excellence that I’ve found painfully missing from competitors.

The technicians are knowledgeable, attentive and extremely focused on assuring you can live,  breathe and function as best as possible during your disruption. The team will keep you informed, keep their promises and help you navigate best options for your individual situation. They truly go above and beyond at every opportunity to do so.

I’ve recommended them to my parents, neighbors, friends and associates and am recommending them to you too!

If you went ahead and dialed them when you started reading, they are probably already on the way!

I recently hired SERVPRO of South Mecklenburg County to handle water damage in my home.

My first contact was with Annemarie at the SERVPRO Office and I was impressed as to how personable she was and knowledgeable in answering my questions.  She got me on the schedule almost immediately so there was no wait.  She is the kind of employee who goes the extra mile.

When Ryan, Norman, Sebastian and Jim (of SERVPRO) arrived at my home to do the water mitigation work, they were pleasant, professional and informative.  They took charge and got the work done in a timely manner and I had complete confidence in them.

Not only would I recommend this company; I commend them on hiring really good people who represent the company in an exceptional way.  It was a pleasure to work with all of them.

SERVPRO of South Mecklenburg County is absolutely awesome. They know what they are doing and took great care of us. We highly recommend them.

I recently had the misfortune of having my hot water tank leak all night while I slept. I couldn't be more pleased with SERVPRO of South Mecklenburg. They quickly took the situation into their very capable hands. They were clearly adept at handling everything from making you feel in skilled hands and did not leave until they were completely sure all was taken care of. Excellent!

Sebastian and Ryan were professional and efficient yet friendly.  Great service and follow up.  Would recommend 110%!

Jim and his crew responded immediately after our water loss. He helped me understand the process and worked with our adjuster to ensure everything was done efficiently and beyond our expectations. He went above and beyond and made us feel comfortable throughout the entire ordeal!

SERVPRO of South Mecklenburg County did an excellent job. We had a pipe burst in our vacation home while we were away. They worked with our Agent and Insurance Company and helped us tremendously. They were pleasant and prompt even when we called them at 3:00 am. I would recommend their services to anyone.

"The team did an outstanding job and helped us through a very difficulty time."

This customer gave us a 10 out 10 rating!

"3rd time that we have had to call SERVPRO and each time the service was amazing!! Thank you so so so very much!!"

This customer gave us a 10 out 10 rating!

"Jim is a very competent and personal man.  We were delighted to have him in our home."

This customer gave us a 10 out 10 rating!

"Jim and Kevin have done an outstanding job at our house.  Thank you both!"

This customer gave us a 10 out 10 rating!

"Thank you! Very helpful professional and always efficient.  Will use again if needed!!"

This client gave us a 10 out 10 rating!

"They were very professional and helpful."

This client gave us 10 out of 10 rating!

"Awesome Team!"

This client gave us 10 out 10 rating!

"Jim and his crew were outstanding! They made an unbearable situation much better."

This client gave us a 10 out of 10 rating!

"Jim was amazing!  I cannot express in words how appreciative we are of Jim.  He is a tireless worker and an amazing human being."

This client gave us a 10 out of 10 review.

"They exceeded my expectations and were very professional."

This client gave us a 10 out of 10 rating!