What our Customers say...

Testimonials

Jim and Annemarie were incredibly honest and friendly when they arrived. They went above and beyond to help fix the problems we reviewed. You can trust them to do the right thing! I wouldn’t call anyone else!


 

Annemarie and her team were a complete pleasure to do business with. While our issues were not “emergency” related, Annemarie treated us with the same urgency and respect as if they were. We hope we do not need your services again, but if we do, we would look forward to working with you again! Highly recommended.

If you are contacting this business, you’re probably having something bad happening at your house. And at SERVPRO, my experience was as if they knew what may be on my mind, anticipated my needs, communicated clearly as to what was going to take place, accommodated above and beyond where they could; and made themselves available for questions. I would 100% do business again with SERVPRO and only recommend businesses that are legit, specifically from a service standpoint. Annemarie is the bomb, and her crew that worked with me, each of them from the initial consult guys, to the demo guys, to the team that checked in on us regularly...y’all do work that matters. Thanks. Big thanks.

The SERVPRO team is awesome, thorough quick and efficient, from the office to their field staff !!! Love Ann Marie

If you are reading this you likely have an urgent issue at hand so go ahead and dial their number while you read..... and here’s why.

Although I have owned and managed multiple buildings, homes and rentals over the last 30 years and have had my share of “issues”.
Most recently however, I have had two instances of significant water damage at my personal residence. I was fortunate to find these guys close by and have used them both times. I can’t say enough about my positive experience with this ENTIRE team.

The owners, Jim and AnnMarie, operate with a level of integrity and service excellence that I’ve found painfully missing from competitors.

The technicians are knowledgeable, attentive and extremely focused on assuring you can live,  breathe and function as best as possible during your disruption. The team will keep you informed, keep their promises and help you navigate best options for your individual situation. They truly go above and beyond at every opportunity to do so.

I’ve recommended them to my parents, neighbors, friends and associates and am recommending them to you too!

If you went ahead and dialed them when you started reading, they are probably already on the way!

I recently hired SERVPRO of South Mecklenburg County to handle water damage in my home.

My first contact was with Annemarie at the SERVPRO Office and I was impressed as to how personable she was and knowledgeable in answering my questions.  She got me on the schedule almost immediately so there was no wait.  She is the kind of employee who goes the extra mile.

When Ryan, Norman, Sebastian and Jim (of SERVPRO) arrived at my home to do the water mitigation work, they were pleasant, professional and informative.  They took charge and got the work done in a timely manner and I had complete confidence in them.

Not only would I recommend this company; I commend them on hiring really good people who represent the company in an exceptional way.  It was a pleasure to work with all of them.

We were able to resume business later that day because of the fast response!

This customer gave us a 10/10 rating!

Your customer service is second to none!  I feel like we are family now. 

This customer gave us a 10/10 rating!

The sprinkler system failing caused so much water to enter our building- and it went everywhere.  Your technicians made sure they got everything dry and were so careful to help us save things we thought were lost. 

Thank you for getting us back in our home so quickly after the fire.  You made an awful situation so much better and easier to deal with from the start.

This customer gave us a 10/10 rating!

The storms have caused so much damage to our home but your guys were onsite within minutes and stayed with us throughout the process!  Thank you!

I really didn’t think you could remove the odor after all the years of cigarette smoke and tar.  Thank you!

This customer gave us a 10/10 rating!

Your customer service is second to none!  I feel like we are family now!

The smell from the animals in the crawlspace is gone and we can actually enjoy our weekend!

I don’t know what we would have done without you- what a mess and it is like it didn’t even happen

I don't know what we would have done without you- what a mess and it is "Like it never even happened."

We were able to resume business later that day because of the fast response!

This customer gave us a 10/10 rating!

SERVPRO went above and beyond in dealing with the insurance company when they were giving me and my family an extremely hard time. They knew exactly what to do given the circumstances and Annemarie specifically exceeded any and all expectations that I had. Truly a good company to partner with!

This customer gave us a 10/10 rating!

SERVPRO of South Mecklenburg County is absolutely awesome. They know what they are doing and took great care of us. We highly recommend them.

This customer gave us a 10/10 rating!

Very happy with SERVPRO's response.

This customer gave us a 10/10 rating!

Very happy with SERVPRO's response.

This customer gave us a 10/10 rating!

SERVPRO of South Mecklenburg County is absolutely awesome. They know what they are doing and took great care of us. We highly recommend them.

SERVPRO went above and beyond in dealing with the insurance company when they were giving me and my family an extremely hard time. They knew exactly what to do given the circumstances and Annemarie specifically exceeded any and all expectations that I had. Truly a good company to partner with!

I recently had the misfortune of having my hot water tank leak all night while I slept. I couldn't be more pleased with SERVPRO of South Mecklenburg. They quickly took the situation into their very capable hands. They were clearly adept at handling everything from making you feel in skilled hands and did not leave until they were completely sure all was taken care of. Excellent!

I recently had the misfortune of having my hot water tank leak all night while I slept. I couldn't be more pleased with SERVPRO of South Mecklenburg. They quickly took the situation into their very capable hands. They were clearly adept at handling everything from making you feel in skilled hands and did not leave until they were completely sure all was taken care of. Excellent!

Annemarie and Jim are the ultimate dynamic duo.  They are amazing people and run their business phenomenally.  They are always ready to go the extra mile for a customer, regardless of what that may mean.  They always use the utmost professionalism and are extremely reliable.  I would recommend them to my closest friends and family.

My experience working with the team from SERVPRO of South Mecklenburg County has been positive in every way.

SERVPRO was amazing and helpful when a tree hit our house due to a tornado.  They kept in constant contact about what needed to be done and went over and above to help in a very stressful situation.  I cannot recommend them enough!

Sebastian and Ryan were professional and efficient yet friendly.  Great service and follow up.  Would recommend 110%!

Great people. Great to work for! True professionals that actually care about people both as employees and with their clients!

Jim and his crew responded immediately after our water loss. He helped me understand the process and worked with our adjuster to ensure everything was done efficiently and beyond our expectations. He went above and beyond and made us feel comfortable throughout the entire ordeal!

Very professional company. They take care of their customers and help people in these difficult situations.

SERVPRO of South Mecklenburg County did an excellent job. We had a pipe burst in our vacation home while we were away. They worked with our Agent and Insurance Company and helped us tremendously. They were pleasant and prompt even when we called them at 3:00 am. I would recommend their services to anyone.

Had an amazing experience with Jim and Annemarie. Professional, courteous, friendly. Highly recommend!!

"Thank you for your service!  We appreciate your promptness and enjoyed getting to know you!  Ya'll make a great a team!"

These clients gave us a 10 out of 10 rating!

"The team did an outstanding job and helped us through a very difficulty time."

This customer gave us a 10 out 10 rating!

"3rd time that we have had to call SERVPRO and each time the service was amazing!! Thank you so so so very much!!"

This customer gave us a 10 out 10 rating!

"Jim is a very competent and personal man.  We were delighted to have him in our home."

This customer gave us a 10 out 10 rating!

"Jim and Kevin have done an outstanding job at our house.  Thank you both!"

This customer gave us a 10 out 10 rating!

"SERVPRO and Jim were always extremely helpful and great to work with."

This customer gave us a 10 out 10 rating!

"Thank you! Very helpful professional and always efficient.  Will use again if needed!!"

This client gave us a 10 out 10 rating!

"They were very professional and helpful."

This client gave us 10 out of 10 rating!

"Awesome Team!"

This client gave us 10 out 10 rating!

"Thank you for making my family feel "in control" during this process."

This client gave us a 10 out of 10 rating!

"Jim and his crew were outstanding! They made an unbearable situation much better."

This client gave us a 10 out of 10 rating!

"Jim was amazing!  I cannot express in words how appreciative we are of Jim.  He is a tireless worker and an amazing human being."

This client gave us a 10 out of 10 review.

"They exceeded my expectations and were very professional."

This client gave us a 10 out of 10 rating!