What Sets Us Apart From the Rest!
White Glove Service...on the way to you!
Every evening- sometimes it is even in the middle of the night- we return to our facility after responding to a loss. We clean all of the equipment, including the vans and trailers, so that when we respond to our next customer, we are clean, organized, and ready to spring into action!
Why is this important? When we enter your home or business, it is important that we are prepared to handle your needs immediately and efficiently. We also treat your home or business like it is ours! We believe everything should be fresh, tidy, organized, and ready to go- exactly what we would expect from someone responding to a situation at our home or business.
We are committed to giving each client "White Glove" Service. As defined by the Merriam Webster Dictionary, "White Glove" means to be marked by special care or attention : meticulous. As you can see- we fit that definition precisely! We are meticulous- even before we get to your property!
Call us today and we will provide "White Glove" service and make it "Like it never even happened"- and maybe even a bit better!
State of the Art Drying System
Injectidry HP Plus Drying System
SERVPRO of South Mecklenburg County is proud to share that we offer state of the art equipment to make your damage "Like it never even happened" after you have had a water loss. Our Injectidry system dries walls, ceilings, and hard to reach areas (like crevices and cavities) by injecting air and/or removing moist air with negative pressure.
Many people believe that replacement is the only option when materials in their home are affected by water damage. Replacement is not always the only option!
SERVPRO of South Mecklenburg County will respond quickly to your loss before further damage can occur- like floors buckling and mold and mildew growth. We use only the latest and most proven industry techniques, highly qualified technicians, and cutting edge technology and equipment that is available to ensure that we not only professionally and efficiently address your loss- we do so in the most cost effective way possible! As a result, we have saved many homeowners thousands of dollars in replacement costs.
What does this mean for you? It means that we are here 24/7 and that SERVPRO of South Mecklenburg County is committed to only providing the BEST for your loss!
Cancer Charity Event in the SMC area!
SERVPRO of South Mecklenburg supports Hope Cancer Ministries Event
SERVPRO of South Mecklenburg County attended- and even helped out a bit- at a wonderful event on Saturday night. The Hope Cancer Ministries- Bid For Hope event was a charity auction to raise money and awareness for a critical need in our community. Hope Cancer Ministries (HCM) offers spiritual, emotional, travel/housing, and financial support to cancer patients, caregivers and those who are grieving. We were proud to be invited to attend and participate at this event. It is so important to help our neighbors, who are already facing the challenges of cancer, hopefully have a few less worries during the process.
We are not just here to help our wonderful community recover from personal disasters like storms, floods, and fire- we believe we are here to serve in any capacity needed. We truly are committed to helping this community make disasters and crises "Like it never even happened"! We are just getting started!
Thank you, HCM, for including SERVPRO of South Mecklenburg County!
Free Continued Education Course for Area Insurance Agency Members
Getting set up for a great day of learning!
On Tuesday, April 23, 2019, SERVPRO of South Mecklenburg County sponsored and attended a free continuing education course on Ethics in Workplace. The three hour course defined a better understanding of ethical conduct by defining what it is and the Sarbanes-Oxley Act of 2002- which is the corporate code of conduct.
Even though our area agents and adjusters are both excellent and ethical, it is always good to review best practices when handling difficult situations. Our participants even had the opportunity to work together to solve "realistic" situations. As a result of this course, our local agents and adjusters are better prepared to serve our community when their customers are faced with difficult, and sometimes devastating, situations. We truly appreciate the opportunity to provide this educational opportunity for the people we need during our most critical life events!
And it wasn't all business- we fed them too! Afterall, good food helps your brain work better and makes it easier to learn, right?
Having a strong relationship with our wonderful insurance providers is just another way SERVPRO of South Mecklenburg County is committed to helping you make it "Like it never even happened."
Flooded Crawlspace in Charlotte
SERVPRO of South Mecklenburg County Technician monitoring atmospheric conditions in crawlspace.
The homeowner came home to find a steamy, wet mess throughout the first level of their home! They found the source of the problem- a failed hot water heater valve! They shut off the water and began trying to soak up the water with towels. They knew they needed professional help with this emergency!
SERVPRO of South Mecklenburg County was called in and we immediately responded to this situation. We quickly determined that the water had not just soaked the floor! It had traveled through the carpet, tile, hardwoods and the sub-flooring. We also discovered it had gone through the insulation and into the crawlspace.
We knew the homeowner was worried and upset. Our technicians walked the homeowner through the process we would follow and answered all of his questions.
And then we went to work! We secured their personal belongings and began drying immediately. We used state of the art equipment and our highly trained technicians constantly monitored, adjusted and evaluated the situation so that we quickly made it "Like it never even happened."! In the end, this homeowner was not only relieved but very pleased with the outcome both inside his home and in the crawlspace. We were so happy we had been able to help get their lives back to normal so quickly!
SERVPRO of South Mecklenburg County is here to help you should you ever need us!
SERVPRO of South Mecklenburg County Technicians responding to crawlspace water damage.
WE LOVE WHAT WE DO TO HELP OUR CUSTOMERS IN TIMES OF NEED!
SERVPRO of South Mecklenburg County responded to a water damage call. Our technicians responded to a water loss in a crawlspace. The insulation had to be removed and eventually replaced once the area was completely dry.
The technicians spray the area with an antimicrobial to prevent growth of mold and harmful microbes. The area is then thoroughly monitored and dried.
Our technicians left this area in better condition than before the water damage occurred! The homeowner was very pleased and even said she doesn't mind going in the crawlspace now!
April Snow in Charlotte!
Surprise April snow showers in Charlotte couldn't stop SERVPRO of South Mecklenburg County!
On Tuesday, April 2, 2019, Charlotte experienced surprise snow showers- and a lot of excitement! If you are from the south, you know this is extremely rare in April! Kane and our crew members were out in the snow showers and stayed committed to helping our customers get their lives back to normal.