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What Not To Do After Water Damage

9/15/2021 (Permalink)

“What NOT To Do After Water Damage” with pictures of people looking at water damage and SERVPRO logo How To Handle Water Damage

Water damage can be scary. Whether it’s a small drip or gallons and gallons of water entering your home, the effects can be long-lasting if not properly dealt with. When water starts entering your home, it can be easy to jump into action trying to remove the water, but taking the wrong action could make the problem worse. Follow along to learn what NOT to do if there is water damage in your home. 

  • Do NOT touch the water. Depending on the source, you could have category 2 or 3 water in your home. If the water is contaminated you could be putting yourself in harm’s way and spreading dangerous bacteria throughout your entire home. 
  • Never use a vacuum cleaner to remove water. Unless you have a vacuum specifically designed to pump water, you could risk damaging your vacuum and starting an electrical fire.
  • Do not use newspapers to dry the area. Not only will newspaper leave ink behind, but it is also likely to become fragile and tear, making an even bigger mess. 
  • Do not enter the affected area while the power is on, and do not bring any electronics into the area. When water and electricity are present, you are at risk of electrocution. 
  • Do not remove any carpeting. 

What To Do 

Once you make sure not to do any of the things listed above, be sure to call in a water restoration expert. Getting the problem solved as quickly as possible means avoiding more damage and reducing higher costs during restoration. Give us a call at (704) 840-6112, because we are “Faster to Any Size Disaster.”

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Why We Test Homes For Asbestos

9/14/2021 (Permalink)

“why we test homes for asbestos” with image of asbestos roof tiles and SERVPRO logo What If My Home Has Asbestos?

When you call SERVPRO of South Mecklenburg County, one of the questions we will ask, is what year your home was built. We always ask this question because if your Charlotte, NC, home was built before 1970, there is a chance asbestos is present in your home. If you’ve heard of asbestos before, you probably have heard that it is a dangerous material. But do you know much else about it? Keep reading to learn more about what asbestos is, and if you should be concerned about it. 

What Is Asbestos?

Asbestos is comprised of six naturally occurring minerals. These soft, flexible fibers are resistant to heat, electricity, and corrosion, making it a highly useful material. While asbestos has many uses, it is also known to be dangerous. When the dust from asbestos is inhaled or ingested those fibers can become trapped in the body, possibly leading to a number of health effects. 

Why We Test For Asbestos

Because this material isn’t safe when disturbed we always need to ensure there is no asbestos in your home before any restoration begins. During the restoration process things like walls, flooring, and other materials that asbestos could be present in will be removed, which could cause dangerous dust to enter the air. When we are aware asbestos is present, we are able to securely seal the area, protect our team and the homeowner, and remove the affected area in the safest way possible. When we remove asbestos properly, we are ensuring the safety of everyone in your home.

What If Asbestos Is Present?

If asbestos is present in your home, there is no need for alarm. If the asbestos is undisturbed it doesn’t need to be removed. According to the EPA, undisturbed asbestos is safer than attempting to remove it. If the asbestos was exposed during a disaster, removing it professionally is the best way to keep everyone safe. 

How Is Asbestos Safely Removed?

When your local Pineville, NC, SERVPRO of South Mecklenburg County begins the removal process, we will do so in the safest possible way. Our team will create a sealed area to prevent any dust from leaving the area. We will then use a negative air pressure machine fitted with a HEPA filter, to keep everyone safe from airborne particles. 

Help Is Here

When disaster strikes your Matthews, NC, home, whether asbestos is present or not, it is always best to have professionals remediating the damage. SERVPRO of South Mecklenburg County is here for you day or night, just give us a call at (704) 840-6112. 

For more information about asbestos and how it affects you and your home, head to the EPA website

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Positive Thinking Wont Prevent Fires

9/13/2021 (Permalink)

“Positive thinking won’t prevent fires” with flames and the servpro logo How To Prevent Fires In Your Home

It’s Positive Thinking Day! And while we love having a positive outlook on life, positive thinking won’t always keep disasters from happening. Fires will strike no matter how positive your thinking is, which is why we want to share some fire prevention tips. 

Avoiding fires is possible, just put your positive thinking towards fire prevention. 


Prevent Fires

  1. Inspect Heating Equipment

Heating sources can easily trigger a fire in your home or business. Ensuring all heating sources are working properly can save lives. Check for frayed wires, missing parts, and have a professional inspect your HVAC system yearly. 

If your system has air filters, be sure they are changed regularly and keep the area around any heaters clean and free of flammable items. 

  1. Stay In The Kitchen

A fire can start within seconds, and leaving the kitchen with burners still on is a disaster waiting to happen. If you must leave the kitchen, turn off the burner or have someone else monitor the food while you aren’t present. 

  1. Check The Dryer

Maintaining the dryer is an essential part of fire prevention. Dryer lint can build up quickly, and an excess of dryer lint is the perfect fire starter. Make sure dryer lint is cleaned from the lint trap after each use. Have your dryer inspected once a year and have the dryer vent cleaned. Even with a lint trap, excess dryer lint can get caught in the vent, increasing the risk of fire, and making it more difficult for your dryer to work properly. 

  1. Properly Store Flammable Products

There are likely many items in your home that are highly flammable. Thinks like shaving cream, aerosols, as well as many cleaning products should be kept in a safe location to prevent further fuel to a fire. These items should be stored in a cool place, away from heat sources. 

  1. Maintain Cords

In a world of technology, you likely have many wires in your home. Be sure to check all of the wires in your home and ensure there are no frayed or chewed wires. 

If any wires are running below rugs or behind furniture, try to reroute them as cords can get hot and cause fires. 

  1. Opt For Candle Alternatives

While candles can provide beautiful scents and ambiance, sometimes it is better to choose a candle alternative. Our list of candle alternatives is a great way to bring the elements of candles into your home without the danger of fire. 

  1. Use Your Fireplace With Caution

A warm fire is one of our favorite fall activities, but the joy that fire may bring is nothing compared to the damage a stray spark could cause. When you light a fire in your fireplace, be sure to never leave the fire unattended, keep all flammable items away from the fireplace, and always dispose of ashes once they have cooled completely. 


Stop Fires

  1. Install Smoke Detectors

Having smoke detectors installed in the proper places is essential to keeping you and your family safe. Be sure to make sure all smoke detectors are working properly and have fresh batteries.

  1. Use Fire Extinguishers

Having a fire extinguisher in your home can make a significant difference in the size of the blaze. By using a fire extinguisher properly when the fire is still small, a total loss can be prevented. So make sure you and your family know how to properly extinguish a fire with a fire extinguisher

Fires can be devastating, but proper prevention and fire management can greatly minimize the effects of a fire. Make sure to check out our other blogs to learn more about fire safety. If you experience a fire in your Charlotte, NC, home or business be sure to call SERVPRO of South Mecklenburg County at (704) 840-6112 so we can make it "Like it never even happened."

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How Lead Paint Affects The Restoration Process

9/10/2021 (Permalink)

“Does My Home Have Lead Paint” with peeling paint and SERVPRO logo Does My Home Have Lead Paint?

When your older home experiences a water or fire disaster, you might wonder how lead-based paint factors into the restoration process. There is always a risk that homes from 1978 and prior have lead-based paint. So what happens if your home does have lead-based paint? What steps should you take to protect yourself and your family? Keep reading to learn what you should do. 

Does My Home Have Lead paint?

The age of your home is the most important factor when determining if your home has lead-based paint or not. Homes built before 1940 have about an 87% chance of having lead paint. As homes get more recent the chance diminishes. Homes built between 1960 and 1978 might only have a 24% chance of having lead. If your home was built after 1978 it shouldn’t have lead paint, as it was outlawed in 1978. 

How Can You Tell If Paint Is Lead-Based?

Generally, it is nearly impossible to tell the difference between lead paint and other types of paint visually.  Testing is required to determine whether or not there is lead present in the paint. Samples are usually taken from areas where the paint is chipping, or where the area will be repainted in the future. 

What If There Is Lead Present?

If lead is found in the paint in your home it will have to be removed safely during the restoration process. When removing lead-based paint, the most important thing is to reduce the dust that might come from the painted surfaces. We will first create a sealed area to prevent any possible contaminants from entering the other areas of your home. Our team will wear proper PPE, including glasses, a respirator, and gloves. We will then remove any damaged areas with low dust removal methods. When the job is complete we will vacuum every surface with a HEPA vacuum to ensure leftover particles are removed from the room, leaving you with a safe lead-free area. 

If your older home experiences a disaster, don’t despair, SERVPRO of South Mecklenburg County is here to help. While older homes come with more challenges, we have the tools and expertise to handle whatever is thrown our way. Just give us a call at (704) 840-6112. 

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How To Operate Your Business During A Power Outage

9/8/2021 (Permalink)

“Operating your business during a power outage” with a lightning bolt and servpro logo Prepare Your Business For A Power Outage

Power outages can happen at any time but when the power goes out during business hours, it can feel like a nightmare. When the power goes out, even for a short period of time, many small businesses can feel a serious strain from even a few hours of being closed. 

With weather-related power outages doubling since 2003, preparing for a power outage is essential to keeping your business running. So what should you do if the power goes out in your small business? 

Create a Power Outage Procedure 

Coming up with a power outage procedure ensures that you and your staff are prepared in case of an outage, and can keep business running smoothly. 

Before The Power Outage

  • Have a plan: Make sure employees know what to do when the power goes out. Should cash registers and safes be locked? Do customers need to be escorted out of the building?
  • Make Sure Employees & Customers are safe: Ensure no one attempts to use elevators or escalators. If power lines are down, don’t allow anyone to approach them. 
  • Have an Emergency Kit: Have first aid supplies, flashlights, rope, and other basic items. Show employees where the kit is and how to use it. 
  • Check Backup Systems: Systems like smoke alarms, sprinklers, and safety signage should remain powered. Before a power outage, make sure the backup system is working properly and consider adding a battery-powered backup option for security systems. 
  • Know How To Operate Your Generator: If you have a generator, ensure someone on staff knows how to properly operate the generator. When operating generators proper safety procedures should be followed to avoid the risk of carbon monoxide poisoning.
  • Invest in Surge Protectors: If a power surge affects your business, you could experience severe damage to electronics. Having a surge protector means you could save thousands after a power outage. 

During The Outage

  • Call Your Utility Provider: Your utility provider needs to know about outages in your area. They likely have a dedicated line to report outages. If there is an immediate hazard, call 911. 
  • Turn Off Equipment: If appliances or other electronic equipment is plugged in, be sure to unplug anything to prevent surges from damaging electronics. 
  • Have Hotspot Backups: Have hotspots or battery-backup powered WiFi to ensure there is still internet access during a power outage. Having access to the internet can help reduce the strain on your business. 
  • Keep Refrigeration Shut: If the power is out, your fridge and freezer will likely lose power. Food safety is imperative, and throwing out food can be expensive. Keep the doors shut and watch the internal temperature. If it goes above 40 degrees Fahrenheit, perishables are no longer safe to eat. If dry ice is available, it can help maintain a safe temperature for food. 

After The Outage

  • Once power is restored, start by turning on the lights. Wait 10 to 15 minutes to turn on any major appliances in case of a power surge.
  • Inspect equipment for damages
  • Turn off your generator safely. Ensure it is properly turned off to avoid electrocution and equipment damage. 
  • Keep track of losses. If your small business experiences damages during a power outage keep track of everything that was harmed. When initiating an insurance claim, having written records of everything can help make the process easier. 

Power outages can cause damages to electronics, but they can also put your business at risk for fires. If an electrical fire starts in your home, be sure you are prepared to properly put out small fires and evacuate the building. After the fire has been put out, be sure to call a local Charlotte, NC, fire restoration company to help with the restoration process. SERVPRO of South Mecklenburg County is here for you 24/7 365 days a year, but give us a call at (704) 840-6112.

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How Soot Travels Through Your Home

9/7/2021 (Permalink)

 “How Soot Travels Throughout Your Home” with specks on background and SERVPRO logo How to Remove Soot From Your Home

If a fire has occurred in your home or business you likely will notice soot throughout the entire property, not just in the area where the fire occurred. So how does this happen? How can you get rid of the soot? Keep reading to find out more information about how soot travels during a fire and what you can do about it. 

What Is Soot?

Soot is a black powdery or flakey substance that is produced when organic matter burns incompletely. This means that when things burn, they don’t completely disappear, they leave behind particles known as soot. Because soot comes from the burning of many different materials, it can also contain things like acids, chemicals, metals, soils, and dust. These soot particles leave behind a mess and often a foul smell. 

How Soot Travels

When there is a fire in your home, soot can easily travel throughout your whole home. The ultra-light particles can float through the air and reach surfaces throughout your whole home. If the air conditioning or heat is running soot can even enter your HVAC system which will disperse soot throughout your whole home. When this happens air ducts should be cleaned to eliminate the HVAC system further dispersing soot throughout your home. 

Can Soot Damage My Home?

Because soot has acidic properties it can further damage your home and harm indoor air quality. Soot can continue to degrade the surfaces and air quality in your home if it is not cleaned immediately.

What If There Wasn’t A Fire?

If you notice soot in your home, but there was never a fire, you might be wondering where the soot came from. Even if there wasn’t a fire, things like fireplaces, furnaces, and excessive use of candles can cause soot building throughout your home. 

Is Soot Dangerous

Soot inhalation can be dangerous which is why you should only enter your home after it has been deemed safe by the Charlotte Fire Department and a fire restoration company. Improperly cleaning soot can lead to excessive inhalation of soot, and soot can be left behind, causing problems in the future. 

How To Clean Soot

Cleaning soot can be difficult to remove from many surfaces as it is a sticky substance and can stain fabrics. Additionally, cleaning soot improperly can mean breathing in soot particles. 

When cleaning soot, safety equipment is essential for reducing the danger of soot exposure. Specialized techniques such as air scrubbing may be necessary to reduce linger scents and restore air quality. 

Using household cleaners to clean soot isn’t enough. Soot particles will leave behind a smell and stain surfaces when professional tools and cleaners are not used. fire restoration experts will be able to save your personal belongings that can’t be cleaned with household products. 

If your home has experienced a fire and is in need of restoration experts, be sure to call SERVPRO of South Mecklenburg County. Our expert technicians can make it "Like it never even happened."

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Labor Day Safety

9/6/2021 (Permalink)

“Labor Day Safety” with red and blue police lights and SERVPRO logo Labor Day Safety Tips

Labor Day weekend means a weekend of hanging out with friends and family and relaxing by the pool or on the beach. All that fun can mean more chances for disaster to strike. To keep everyone safe for the last weekend of summer we wanted to share some Labor Day safety tips.

Drive Safe

If you’re planning on venturing out of Charlotte, NC, and driving to your destination be sure to follow these safety tips. Even though Americans are driving less this year, there has been a sharp increase in car accidents and deaths related to driving. Keep yourself and your family safe as you travel.

  • Only drive when you are well-rested and alert
  • Ensure all passengers are using seatbelts properly
  • Observe speed limits and the rules of the road
  • Always turn on headlights at dusk and during inclement weather
  • Don’t drink and drive. Always have a designated driver available or take a taxi 
  • Avoid distractions like phones while driving
  • Don’t follow other vehicles too closely.

Heat Safety

August is hot in North Carolina, and heat exhaustion can mean missing out on activities, or worse an afternoon in the hospital. 

  • Stay hydrated by drinking plenty of fluids like water or other hydrating drinks. Avoid drinks with caffeine and alcohol as they can make heat exhaustion worse.
  • Avoid extreme temperature changes. Moving from an air-conditioned place to the hot afternoon sun can be a difficult adjustment.
  • Wear loose-fitting, light-colored clothing to stay cool in the sun. 
  • Avoid strenuous activity during the hottest part of the day. 
  • Postpone outdoor activities for later in the evening once it has cooled down.

Beach & Pool Safety

There’s no better way to beat the summer heat than spending the day by the pool or on the beach. There is always danger present when spending time outside near the water, follow our safety tips to ensure the safety of you and those around you.

  • If you are swimming in open water like the ocean, lake, or river, be aware of currents, boats, and other dangers that are not normally present in pools and ensure you are skilled enough to swim in such an environment
  • Ensure that a lifeguard is present wherever you are swimming
  • Never swim under the influence of alcohol
  • Don’t swim when you are tired, and ensure you always have enough energy to swim back to shore
  • Don’t dive into water unless you know the depth
  • Make sure everyone in your party knows how to spot rip currents, and what to do if they get caught in a rip current. Tell all children and adults to swim parallel to shore until they are out of the current and then swim to shore. If they are unable to swim to shore, tell them to float or tread water until they are free of the current, or someone can come help. 

Stay Safe Outside

If you are spending your weekend camping or in a remote area, you might find yourself with limited emergency access. Before you head to your destination take these steps to keep everyone safe.

  • Take a CPR certification course to help in case emergency services are delayed getting to your location. First aid courses can teach how to treat severe wounds, broken bones, bee stings, snake bites, and more
  • Plan your trip according to the skill level of those with you
  • Bring enough water to avoid dehydration
  • Share travel plans with a family member or friend
  • Bring a first aid kit 

The team at SERVPRO of South Mecklenburg County hopes you have a wonderful labor day weekend. If you come home to a disaster give us a call at (704) 840-6112, day or night. 

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What To Do With a Leaking Light Fixture

9/3/2021 (Permalink)

“what to do with a leaky light fixture” with picture of a stained light and SERVPRO logo Why Is My Light Fixture Leaking?

Water dripping from your light fixture is probably not something you would expect to see, but when you do, it is important you stay safe. When water mixes with electricity it creates a dangerous situation, and this isn’t a problem that should be tackled with your DIY skills. 

If you spot water dripping from a light fixture, follow these essential steps.

  1. Alert Everyone Inside

If there is water dripping from just one light fixture, it can still be dangerous to be near other sources of electricity. Be sure to warn everyone to avoid electrical sources and close access to the affected room. 

  1. Turn Off Water & Electricity

Find your utility mains and shut off the water and electricity supply to your home. By removing both electricity and water from your home you are minimizing the risk of an electrical fire. 

  1. Call In The Professionals

When electricity and water mix, calling the professionals is the only way to be sure you and your family stay safe. Bring in a licensed electrician and a water restoration company like SERVPRO of South Mecklenburg County. Your electrician will help prevent electrical fire and make sure no wiring is damaged. Our team will determine the source of the water. Some likely sources are a damaged roof, a leaking AC unit, or a broken pipe. 

  1. Start The Cleanup Process

Once SERVPRO of South Mecklenburg County is on the scene we will help clean up the mess. When dealing with water damage it is essential to have a professional restoration team. We will determine exactly what needs to be removed, how long to properly dry the area, and we even work with your insurance company throughout the whole process. If any of your belongings got wet during the leak, we can even help dry and restore the contents of your home. 

  1. Rebuild

Once SERVPRO of South Mecklenburg County has finished the restoration process our recommended contractor can rebuild your home, so you’re home will be "Like it never even happened." 

Now that you know the steps to take when you see water leaking from a light fixture, let’s answer some questions you might have. 

How Dangerous is Water Leaking From A Light Fixture?

When water and electricity mix, it is no joke. Water conducts electricity, which means if someone touches the light fixture it could cause electric shock, which can be extremely dangerous. Not only is electrocution a serious threat, so is fire. Electrical wires can corrode in water, causing a short circuit and sparks. This can quickly cause a fire in your home. 

Is A Ceiling Leak Covered By Insurance?

While most ceiling leaks are covered by insurance, your policy and the source of the water may mean a leaking light fixture might not be covered. Your restoration company and insurance company can work together to help determine what your coverage will look like in this situation. 

We hope that you don’t run into a leaking light fixture, but if you do, we want to ensure your safety. If you see water dripping from the ceiling, give us a call right away at (704) 840-6112. We are always here to help those in the Charlotte, NC, area, day or night. 

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National Preparedness Month

9/1/2021 (Permalink)

“September National Preparedness Month” with orange and green shapes and SERVPRO logo Tips For National Preparedness Month

Every year in September we observe National Preparedness Month. In our industry, we know disasters can happen at any time and that being prepared can help prevent serious damage. Whether fire, flood, storm, or another type of disaster, there are steps you can take to prevent disasters and minimize the effects of disasters. 

For 2021 National Preparedness month, Ready.GOV has selected the theme “Prepare to Protect. Preparing for disasters is protecting everyone you love.” In alignment with that theme, we will be sharing preparation tips throughout the month so you know how to be prepared for any type of disaster. 

Ready.GOV will cover weekly themes throughout their month-long campaign. As they cover these themes, we will follow along with our own specialized tips for our local Charlotte, NC, community. 

Week 1: Make a Plan

Making a plan is essential to being prepared. Your plan should include every member of your family, even pets. Keep in mind that one plan doesn’t fit all disasters. For fires, you may need to have fire safety equipment as part of your emergency plan, while flooding might require different pieces to your plan. 

Week 2: Build a Kit

A huge part of creating a preparedness plan is having an emergency-ready kit. Having a kit on hand can help sustain you and your family for the time needed while you may be displaced from your home. Learn everything you need in your Emergency Supply Kit, where you should store it, and how to maintain it. 

Week 3: Prepare for Disasters

The purpose of week three is to limit the impact that disasters have on your family. Research the risk of disasters in your area and determine actions you can take to limit the impact on yourself and your property. Learn how to use your technology to its full extent during an emergency. 

Week 4: Teaching Children About Preparedness 

Keeping your children safe is one of the most important things you can do during a disaster, but teaching how to be prepared can be difficult. We have already discussed how to teach children about fire safety but be sure to check back for our week 4 discussion about teaching children how to prepare for all types of emergencies. 

SERVPRO of South Mecklenburg County is dedicated to keeping you safe, which is why we continue to provide you with our helpful blogs. Don’t forget to check back for more preparedness tips throughout September as we follow along with Ready.GOV’s campaign, and continue to share our own tips. 

If you do experience a disaster and need help to make it "Like it never even happened," give us a call at (704) 840-6112 anytime day or night. 

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Eat Outside Day - Grilling Out For Memorial Day

8/31/2021 (Permalink)

“Grilling Safety” with photo of meat on a grill and SERVPRO logo Memorial Day Grilling Safety

Happy Memorial Day! SERVPRO of South Mecklenburg County hopes you are able to take some time to spend with family or time to yourself this holiday. With the end of summer quickly approaching this holiday weekend, savor the last moments of warm weather by celebrating Eat Outside Day!

Many people take Memorial Day as a chance to grill outside, and it’s important to remember grilling safety this holiday to keep everyone enjoying the day in the best way possible! 

Grilling is a great way to get outside! Invite friends and family and get out there and cook some meats and vegetables, but be sure to keep safety in mind.

The National Fire Protection Agency encourages grilling safety tips because nearly 9,000 fire department calls in 2014-2018 involved home grills. You can prevent the next grill fire by following these suggestions:

Check the Regulations

Some parks and outdoor areas have regulations on grilling and cooking outdoors. Be sure to check the rules before setting up and bringing a portable grill to an outdoor area. Some regions may be under a high fire danger rating, and it may be dangerous to light a fire.

Distance the Grill

Set up the grill a safe distance from objects and people. Be sure to keep the grill away from overhanging branches, lawn games, areas of high traffic, and places that children are playing. Keep children and pets a safe distance from the grill to avoid them getting hurt. Also, keep trash and wrappers away from the grill to avoid them lighting accidentally. A safe distance is three feet or more.

Dispose of Charcoal

Dispose and put out anything used to start or maintain the fire before leaving. Douse the fire with water and make sure that the area is cool to the touch. Empty the coals into a non-flammable container such as a metal can. Never empty coals into a trash can or leave them burning. Be sure to pack them out with you once they are cool. 

Grill fires can be safer if you follow these steps! If you need help after a fire or have fire-related damage in your home, SERVPRO professionals can help. For any fire-related assistance and for questions, call us at (704) 840-6112. Happy Memorial Day from SERVPRO of South Mecklenburg County!

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