The Water Damage Restoration Process
Jim and I are native North Carolinians. We love Charlotte and especially the South Mecklenburg County area. We believe we are here for one reason- to serve our South Mecklenburg county friends in need. We wanted to own a SERVPRO franchise in order to provide the best level of service, state of the art equipment, and specifically and intentionally trained technicians to ensure we give our clients service that is second to none. When you have a water loss, we know that it feels like your world is suddenly turned upside down. You may not know what steps to take or even how to begin to put your life and property back together. Jim, myself, and our team are here to walk you through it- step by step- until it is literally "Like it never even happened."
Water or Flood Damage?
Call Today – (704) 840-6112
Every water damage event is a little different and requires a unique solution, but the general process stays the same. You can click on any of the steps below to learn more about that process.
The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.
We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.
The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.
We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.
We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.
Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.